What are the responsibilities and job description for the Front Office Lead for Psychiatry position at Psych 4 U?
Psych 4 U Psychiatry, a growing behavioral health clinic in Pembroke Pines, is seeking a driven and proactive Front Office Lead to join our team. This role manages scheduling and phone operations—soon integrating advanced virtual assistant systems—while also leading the front desk team with accountability and direction.
This position will transition into the “first chair” role, as the current lead moves to “second chair.” We are looking for someone who can step in confidently, take ownership, and lead from the front—providing guidance, holding team members accountable, and ensuring tasks are completed correctly without repeated instruction.
A major component of this role is high-level scheduling across multiple providers. Candidates must be experienced in managing complex schedules and adapting quickly to changes, including:
- Same-day clinician call-outs
- Last-minute patient rescheduling
- High-volume, multi-provider coordination
- Handling unexpected staffing changes or walkouts
You must be able to think fast, stay organized under pressure, and keep operations running smoothly in a fast-paced environment.
Key Qualifications:
- Proven leadership ability with a strong sense of accountability
- Experience supervising or directing team members
- Strong background in medical or multi-provider scheduling
- Experience with virtual assistant or automated scheduling systems
- Ability to problem-solve quickly and manage high-pressure situations
- Excellent communication and organizational skills
If you are someone who naturally takes charge, solves problems without being told, and sets the standard for those around you—we want you on our team. Send resumes to eileen@psychiatrist4u.com or DM me.