What are the responsibilities and job description for the Stadium Operations Intern - Guest Experience position at PSSI Stadium LLC?
Internship candidates play an integral support role within the Stadium Operations Department. Throughout the season and offseason, students will be able to gain experience by creating event materials, working on relevant projects, and building and maintaining relationships with industry professionals.
General description
Stadium Operations interns assist with Acrisure Stadium event management functions including staffing, communication, and operational preparations for stadium events such as concerts, Steelers games, and University of Pittsburgh football games. Interns are actively involved in departmental initiatives and will manage multiple tasks as assigned by Stadium Operations Department involving inventory, supplies, developing resources, and other operational tasks as needed. Candidates will have the opportunity to learn and apply knowledge related to venue management systems and assist with planning, execution, and delivery of hiring events and training sessions. Individuals in these positions must possess the ability to effectively correspond and communicate with game day team members, internal staff, and partners. Interns will have the opportunity to partake in one-on-one sessions with management dedicated to professional development and career growth.
Guest Experience Department Intern(s)
Candidate will aid with recruiting, hiring, training, retaining, and recognizing event day team members. Interns will be tasked with creating & implementing new ideas. Interns will be responsible for the distribution of event resources throughout the stadium. Candidates will become familiar with and assist in the operation of the Acrisure Stadium Tour and Museum programs. Responsibilities include responding to guest concerns, managing guest communication via inbound emails and phone calls, assisting with data entry, researching new opportunities and best practices, etc.
REQUIREMENTS:
- This internship will begin in mid-August and run through mid-January.
- All candidates must be eligible to receive academic credit for this opportunity and provide housing in the Pittsburgh area.
- Microsoft Office proficiency is a must.
- Student must be available 4-5 days a week between the hours of 10am and 5pm as well as select nights, weekends, and/or holidays for events.
- Experience working in a fast paced, guest focused operations environment.
- Effective communication skills and an interest in executing large-scale sports and events.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.