What are the responsibilities and job description for the Area Admin position at PSS Cross Country Infrastructure Solutions?
Job Description
About the Role
At PSS Cross Country Infrastructure Solutions, every team member plays a critical role in delivering the products, equipment, and expertise that keep America’s infrastructure projects moving forward.
The Area Administrator is responsible for providing administrative support across multiple branches and facilities within a designated region. This role serves as a key liaison between branch operations and corporate departments, supporting accounts payable, accounts receivable, procurement, inventory, rental operations, sales administration, and customer service functions. The Area Administrator plays a vital role in ensuring efficient administrative processes, accurate documentation, and effective communication across the organization.
This position reports to the Administrative Manager of Operations and collaborates closely with Branch Managers, Inside Sales, Accounting, Procurement, Accounts Payable, Accounts Receivable, and Operations teams.
What You’ll Do
Branch & Administrative Support
Formed through the combination of PSS Industrial Group and Cross Country Infrastructure Services, PSS Cross Country Infrastructure Solutions unites deep product application knowledge, national distribution strength, and equipment rental expertise across more than 40 locations nationwide. We support contractors across energy, utility, civil, and industrial markets with reliable service, technical insight, and operational excellence.
We're a team built on shared values. We care about each other, work better together, always do the right thing, and strive for excellence every day.
Equal Opportunity Employer
PSS Cross Country Infrastructure Solutions is proud to be an equal opportunity employer. We’re committed to building a team that reflects a variety of backgrounds, perspectives, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Company Statement
PSS Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
About the Role
At PSS Cross Country Infrastructure Solutions, every team member plays a critical role in delivering the products, equipment, and expertise that keep America’s infrastructure projects moving forward.
The Area Administrator is responsible for providing administrative support across multiple branches and facilities within a designated region. This role serves as a key liaison between branch operations and corporate departments, supporting accounts payable, accounts receivable, procurement, inventory, rental operations, sales administration, and customer service functions. The Area Administrator plays a vital role in ensuring efficient administrative processes, accurate documentation, and effective communication across the organization.
This position reports to the Administrative Manager of Operations and collaborates closely with Branch Managers, Inside Sales, Accounting, Procurement, Accounts Payable, Accounts Receivable, and Operations teams.
What You’ll Do
Branch & Administrative Support
- Serve as the primary point of contact between Corporate Accounts Payable, Accounts Receivable, and branch locations regarding sales orders, purchase orders, documentation, and inquiries
- Support Branch Managers with administrative tasks and operational reporting
- Maintain accurate records and documentation to support branch operations
- Assist with administrative projects and special assignments as needed
- Support overall organization and efficiency across assigned branch locations
- Research and respond to accounts payable and procurement inquiries when purchase orders are missing or incomplete
- Run and review open purchase order reports for assigned branches and assist in researching aging purchase orders
- Partner with Branch Managers and Accounts Payable to resolve invoice discrepancies and problem invoices
- Review and resolve APECE error reports
- Determine appropriate processing of vendor credits, including AP-to-GL entries or issuing Purchase Order Return Memos (PORMs) as required
- Assist with rental inventory adjustments when necessary
- Review sales orders pending shipment and enter freight charges and tracking information prior to invoice release
- Support branches throughout the sales order lifecycle to ensure accurate processing
- Create customer credits with appropriate management approval and in accordance with company Delegation of Authority (DOA) guidelines
- Run open sales order reports and research aging orders
- Verify Proof of Delivery (POD) documentation has been uploaded to MaxRecall for assigned locations
- Provide customer service support related to rental billing, credit card charges, deposits, refunds, and account inquiries
- Research customer account issues and provide resolutions to Accounts Receivable and Cash Applications teams
- Run reports to identify invoice-stage orders that remain unpaid and work with branch management to resolve outstanding issues
- Research and resolve ICEAN and non-stock variance reports
- Coordinate inventory and general ledger adjustment requests through appropriate accounting and inventory channels
- Assist with maintaining accurate inventory, order, and financial records
- Support reporting initiatives and provide data analysis as needed
- Proof of eligibility to work in the U.S. (e.g., Social Security card, passport, or other acceptable I‐9 documents)
- Minimum of three years of office administration or related experience
- Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel
- Basic understanding of accounting principles, inventory management, and procurement processes
- Strong verbal and written communication skills
- Excellent organizational and time management skills
- Ability to function independently and collaboratively within a team environment
- Strong attention to detail and commitment to accuracy
- Ability to prioritize and manage multiple responsibilities in a fast-paced environment
- Experience with INFOR-CSD preferred
- Commitment to providing exceptional internal and external customer service
- Primarily office-based role with prolonged periods of sitting and computer work
- Some filing, lifting of files, opening filing cabinets, and occasional bending or standing may be required
- Limited travel may be required to support regional branch operations
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- PPO Medical & Dental Plans
- Vision Insurance
- Company-Paid Basic Life & AD&D
- Voluntary Life & AD&D
- Short- and Long-Term Disability
- Flexible Spending Accounts (FSA) for Health & Dependent Care
- Generous 401(k) with Company Match
Formed through the combination of PSS Industrial Group and Cross Country Infrastructure Services, PSS Cross Country Infrastructure Solutions unites deep product application knowledge, national distribution strength, and equipment rental expertise across more than 40 locations nationwide. We support contractors across energy, utility, civil, and industrial markets with reliable service, technical insight, and operational excellence.
We're a team built on shared values. We care about each other, work better together, always do the right thing, and strive for excellence every day.
Equal Opportunity Employer
PSS Cross Country Infrastructure Solutions is proud to be an equal opportunity employer. We’re committed to building a team that reflects a variety of backgrounds, perspectives, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Company Statement
PSS Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.