Customer Account Representative

Our client, a government entity located in Fremont, CA, is in search of a Customer Account Representative to join their team on a 6 month contract basis.  This contract opportunity will be 100% onsite in Fremont and the hours are 8:30am - 5:00pm. The ideal candidate will have exceptional customer service skills and call center experience is a plus!
Pay rate: $34.45 per hour.

RESPONSIBILITIES:
 

• Obtains required customer information to process requests for start or discontinuance of water services
• Interprets policies and procedures and exercises judgment to respond to routine customer inquiries and complaints pertinent to billing, fees, rate structures, and District services
• Performs various duties related to billing, including scheduling billing, auditing bills, resolving billing errors, reviewing customer accounts for completeness and accuracy, entering meter readings, and collaborating with field staff to confirm consumption amount and possible leaks.
• Assists customers with setting up online accounts, including enrolling in payment plan, troubleshooting user issues and resolve challenging customer interactions.
• Receives customer payments, makes change, and issues receipts; opens and verifies customer payments received by mail; balances daily cash receipts, totals batches of checks received, and prepares bank deposit documents.
• Uses an on-line computer system extensively to process customer service requests; post payments; creates or updates master customer account files and related meter records; creates work orders for field personnel.
• Schedules and coordinates activities of field personnel relative to new water service and/or turn-off of service due to non-payment; reads tract maps and researches records to locate properties to assist field personnel.
• Issues hydrant meters for temporary water service and processes payments, enters readings, bills for damages, and refunds depositions.
• Reviews a variety of customer account records for completeness and arithmetic accuracy; makes necessary corrections or refers to appropriate personnel for further action.
• Prepares correspondence and special reports related to customer service activities.
• Serves as receptionist for District administrative offices, receiving and screening all telephone calls and visitors and referring caller to proper office or individual.
• Performs other related work as required.

QUALIFICATIONS:
 

• Minimum of 3 years of experience performing customer service duties
• Call center experience; excellent telephone communication skills
• High School diploma
• Corporate customer service experience desired
• Experience with MS Office (Word, Excel, Outlook)
• Call center experience highly desirable.

PHYSICAL REQUIREMENTS:
 

• May be tasked with lifting, carrying, pushing or pulling up to 25 lbs., if able to do so.
• Must be able to sit for prolonged periods of time and walk/stand for moderate periods of time.
• Must be able to bend at the knees and waist frequently
• Must be able to repetitively use a telephone and a computer mouse and keyboard.

We are looking for local candidates only. U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

To apply for this position please visit our website at www.PsiNapse.com, and click on Candidate and then Online Application.

Thank you for your interest. Please understand that only qualified candidates will receive a response.

PsiNapse Technology, a national, workforce augmentation and solutions firm, offers competitive compensation, professional service, and customized benefits to qualified temporary and career professionals looking for employment.

We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, gender, sexual-orientation, age, national origin, citizenship, disability, or any other protected category.