Customer Account Representative

Bay Advanced Technologies, an Applied Fluid Power subsidiary, is currently looking for a Customer Account Representative to join our team in Newark, CA. While we are looking to hire a mid-range Level II candidate, we are open to exploring Level I (provided there is relatable industry experience) and Level III candidates. If you’re outgoing, technically sound, and think you have what it takes – Apply Today!

As the Customer Account Representative, you will serve as the interface between the customer and Bay Advanced Technologies by the effective and efficient processing of all customer order transactions and customer order inquiries with minimal direct supervision. You will have direct and frequent interaction with Account Managers responsible for the accounts, including joint customer visits and contract pricing. Responsible for daily management of customer portals.

Essential Position Responsibilities

• Process customer orders
• Send order confirmations
• Process customer quotes
• Contact vendor for price and delivery information
• Check price and stock per customer request
• Interact with Outside Sales regarding quotes
• Send customer quotes
• Send direct ship PO to the vendors
• Check price and stock for Outside Sales
• Answering incoming sales department phone calls
• Check Voice & Email messages and respond to customers
• Expedite customer orders
• Provide tracking information
• Spec in product based on customer description
• Print pick Ticket for hot orders
• Run pricing for BES items
  
  

Essential Skills And Experience

• High level knowledge of standard sales order processing
• Basic knowledge of standard inventory practices
• Ability to deal with customers on phones and in person
• The ability to multi-task and handle difficult situations professionally.
• Good interpersonal and communication skills.
• Self-starter with the ability to work independently.
• Strong computer skills, with knowledge of Windows, Outlook, Internet, including good keyboarding skills. Strong skillset working with Microsoft Excel spreadsheets is required, including creating and editing of spreadsheets.
  
  

Requirements

• 2 years of experience in a Customer Account Service position in our industry
• High School Diploma or GED
  
  

Work for a corporation that believes in developing our people. Applied employees believe in the company and love the environment. Individual contributors with fresh ideas and passion for excellence are encouraged and rewarded.

In accordance with applicable wage transparency law requirements, the typical estimated total compensation for this position is $64,000 to $78,000 (Base plus Incentive) depending on experience, including potential bonus opportunities. This position is an Hourly, Non-Exempt position. Bonus amounts can be tied to company, location and/or individual performance, but no specific amount is guaranteed. All full-time associates are eligible for typical employment benefits expected from an industry leader (including Medical, Dental, Vision, 401K, life insurance, time off, employee assistance, etc.).

Connect with a great stable company with strong performance and growth. We look forward to learning more about you and will respond to qualified candidates.

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.