Adult Supervisor – Snowmass Ski & Snowboard School

The Adult Supervisor leads and supports the group lesson team at Snowmass to ensure exceptional guest service and operational excellence. The ideal candidate fosters a culture of professionalism, collaboration, and trust while promoting excellence in instruction and service. By building a supportive and high-performing team, the Supervisor enhances operational efficiency, guest satisfaction, and Pro retention. This position reports to the Program Manager.

The budgeted salary range for this position is $60,656 – $69,754. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.

Essential Job Functions / Key Responsibilities 

• Organize and prioritize operational requirements based on departmental SOP’s, end of season analysis, and prescribed initiatives
• Supervise, schedule and staff a team of Pros to meet daily operational needs while ensuring scheduling accuracy throughout the season
• Promote excellence in guest service by evaluating guest experiences and addressing concerns as they arise.
• Maintain an active on-hill presence, engaging with Pros and guests while observing guest experience and Pro performance at key times each day.
• Lead employee recognition efforts, performance management, and disciplinary actions Mentor and provide guidance to Pros, including Academy training, PSIA certification, Stage IV progression, and Trainer pathway mentorship
• Collaborate with other departments to ensure seamless operations and enhance product knowledge
• Support ski school operations by assisting sales and reservations, payroll, and other teams as needed
• Promote and uphold a strong culture of risk management through clear communication and adherence to safety protocols
• Act in the best interest of ASC in growth and protection of current ASC business, including sales and investigating underground teaching
• Conduct a thorough end-of-season analysis to assess individual and departmental strengths and opportunities, contributing to off-season evaluation and planning
• Other duties as assigned 
  
  

Education & Experience Requirements

• High School Diploma or equivalent required, college degree preferred
• Minimum of 5 seasons in the snow sports industry required
• Minimum current PSIA/AASI level 2 certification, or foreign equivalent, required
• Current trainer status preferred
  
  

Knowledge, Skills & Abilities

• Proficiency in computer programs including point of sale systems, scheduling software, and Microsoft Office Suite
• Advanced understanding of ski/snowboard technique and teaching methodology
• Familiarity with ski & snowboard school operations, including scheduling, lesson assignments, and guest experience management
• Knowledge of safety protocols, risk management, and emergency response procedures
• Ability to oversee scheduling, reporting, and record keeping
• Proven leadership skills with the ability to motivate and manage a diverse team
• Excellent guest service skills, with the ability to handle guest inquiries, complaints, and feedback professionally