What are the responsibilities and job description for the Senior Call Center Manager position at PSI?
We are a Growing Technology Company and seek a Senior Call Center Manager in Huntington Beach. It is a direct hire role with a full benefits package.Proven experience as a Call Center Manager or Senior Call Center Lead, with a strong background in overseeing call center operations and team performanceAt least 5 years of experience in a fast-paced, high-volume call center environment, managing inbound and outbound call activitiesExceptional organizational and time management skills, ensuring call center operations run efficiently and within business hours.ResponsibilitiesRole and Responsibilities: Role: Reporting to the CEO and working with the Assistant Manager, the Call Center Manager represents the primary point of contact for all client-facing correspondenceIn coordination with the executive team, the Call Center Manager ensures accurate entry of sensitive client information and monitors all call activity to identify and redirect qualified leads to the sales teamOversees all call center correspondence and operationsMonitors call center performance, tracking team productivity and operator efficiencyIdentifies/addresses issues concerning lead opportunities with Branch/Sales ManagersEnsures the call center is always operational during business hoursVerifies completion of follow-up leads, advising operators when requiredResponsible for initial and ongoing training of call center associatesMaintains accurate records for all inbound calls, conversation time, and total qualified leads Perks and Benefits:Supportive management teamPaid time off and holidaysHoliday gifts and team building events Qualifications:Strong leadership and team management skills, managed small & big size teams, with the ability to train, mentor, and develop call center associatesExperience in tracking call center performance metrics(KPI) , including team productivity, operator efficiency, and lead conversion ratesRequirements5 years in a outbound call center environment such as in insurance, mortgage. debt, tax or investment related products. BenefitsHealth Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Short Term & Long Term DisabilityTraining & DevelopmentWork From Home
Salary : $19 - $20