What are the responsibilities and job description for the Call Center Supervisor position at UCI, Inc.?
Call Center Supervisor Job description:
We are looking for a Results-Driven. Motivated and Strong Leader to join our Call Center team as a Call Center Leader. Is that you? If so, we want to meet you TODAY! If you have experience in call centers or sales and have experience leading a team, this is the opportunity for you!
We are an established business technology company celebrating more than 25 years helping small businesses grow. If you're ready to make a meaningful impact and thrive in a rewarding, customer-first environment, we want to hear from you! This is your chance to make significant impact on small- to medium-sized businesses across the country by representing a trusted, industry-leading brand.
We are looking for a highly driven leader who knows how to motivate and support a team to help generate leads for our salesforce.
The Call Center Supervisor Role:
- Manage a team of supervisors and Lead Generators who are responsible for supporting the business through high-volume, outbound call efforts
- Drive and motivate your team toward daily, weekly and monthly success to meet or exceed KPI’s
- Develop and implement strategic plans and processes as needed to ensure the team’s production metrics at met consistently
- Manage, develop and support new and existing team members to ensure their individual production metrics are met
- Provide continuous coaching and development on sales techniques, quality, and product knowledge
- Track the growth and sales of each team member, asses for success and provide feedback
- Be proactive and creative in how you motivate your team including strategies like spiffs, production challenges, additional trainings, etc.
- Ability to analyze and understand production trends and metrics and create and execute plans to improve and grow the team’s production
- Conduct continuous quality assurance practices to ensure accurate information is being presented and efficient processes are being followed
- Ability to analyze and understand production trends and metrics while also being able to convey and articulate your findings to senior leadership
- Collaborate and work with different team members including, Executive Leadership, Managers, and Administrators
- Deliver our culture of reward and recognition through Zoom meetings and huddles
Call Center Supervisor Preferences:
- High school diploma (college degree preferred)
- 1 years of experience in an outbound call center
- 1 years of experience in a leadership capacity
- Proactive problem solver, dedicated to meeting or exceeding performance metrics
- Strong communication abilities, both written and verbal
- Advanced computer skills including, Salesforce, Excel, Outlook, etc.
- Highly organized with strong attention to detail
Join our hardworking and fun team and celebrate wins together as the Call Center Supervisor! Apply now
Job Type: Full-time
Pay: From $72,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $72,000