Foreclosure Specialist

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...

The Foreclosure Specialist position will serve as a primary contact for Mortgage collections, foreclosure, and real estate owned properties. Responsible for monitoring a portfolio of delinquent real estate loans, to include monitoring pre-foreclosure and foreclosure statuses.

Schedule: Monday - Friday 8:00am - 4:00pm

In this position, you will

• Responsible for the management and monitoring of delinquent mortgage loans to prevent charge offs and increase recoveries.
• Responsible for monitoring third party vendors, adherence to established performance standards, and Service Level Agreements. Identifying and implementing alternative solutions, as necessary.
• Review and cure manager-escalated calls, resolve member problems, and complete account research requests. This includes being a primary contact for administrative duties and systems, DoBS, BBB Consumer Complaints, etc. Track issues and information to identify potential training improvements.
• Compliance with all applicable laws and codes to include but not limited to Fair Debt Collection Practices Act, PA Statutes and Codes, Bankruptcy Code and Rules, Telecommunication Practices Act, Military Lending Act, Fiduciary Code, Telephone Consumer Protection Act, and the Rules of Civil Procedure.
• Provide oversight and support to PSECU’s foreclosure process. Manage processes and activities related to Real Estate Owned properties to include adherence to local ordinance standards, prevention of weather and security damage, negotiate property pricings and realtor expenses, conduct property preservation reviews and maintenance, and the liquidation process. Negotiate asset sales and fees for maximum recovery efforts.
• Oversee the foreclosure process on real estate loans with the goal of minimizing loss and risk to the organization. Respond to inquiries regarding foreclosure process, maintain records of notices or filings, calculate reinstatement or payoff figures, and update loan account information with modified balance information.
• Gather loan or account information to be used in court proceedings or shared with attorneys, agencies, or other lien holders.
• Responsible for effectively managing risks within the scope of assigned job responsibilities. This includes assisting in annual review of controls, policies, and procedures to effectively manage and mitigate risk. Assist in providing support to unit audits to ensure compliance to all regulatory requirements. Assist in conducting training on mortgage collection processes and systems. Identify training needs based on deficiencies identified through call reviews and process monitoring and adjust training materials based on business needs.
• Assist in conducting training on mortgage collection processes and systems. Identify training needs based on deficiencies identified through call reviews and process monitoring and adjust training materials based on business needs.
• Conduct quality assurance of collection calls and departmental work to identify potential opportunities for improvement. Disseminate information to operational managers to assist with coaching and implementing potential procedural and process changes.
• Responsible for testing system enhancements and changes, new services and developing, updating and maintain procedures and training materials. Ability to identify internal control deficiencies, assesses their impact on operations, and develops the steps necessary to correct them.
• Ability to identify internal control deficiencies, assesses their impact on operations, and develops the steps necessary to correct them.
• Other duties as assigned.
  
  

Qualifications

Associates (Required), Bachelors

3-6 years’ experience with PSECU in a position requiring similar knowledge, skills, and abilities. | Required Any equivalent combination of experience and education. | Required