What are the responsibilities and job description for the Branch Manager position at Psalm 51 10 LLC?
Position Title: Branch Manager
Reports To: Director of Operations
Supervises: Area Managers, Coverage and Training Specialists, Site Supervisors and/or Frontline employees
Basic Function: Be a direct extension of the executive leadership/ownership by loving people well, serving clients with excellence, and managing processes, profitability and overall branch success.
Major Responsibilities
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Team
- Love People; the number one priority of leaders in our organization.
- Recruit, train and direct Area Managers, Coverage and Training Specialists, Site Supervisors and Frontline Employees as needed.
- Maintain a well-staffed team by using our proven process and your experience.
- Conduct employee reviews with direct reports, and others as needed.
- Maintain composure during times of chaos; be the steady leader that the team needs.
- Work whatever hours necessary to perform all duties required to make the team and the branch successful.
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Time
- Schedule new and existing jobs and assign them to members of the team.
- Monitor Budget vs Actual time reports to ensure compliance and branch profitability.
- Use our proven process, best practices and industry standards ensure that all jobs are operating at peak efficiency while maintaining high standards of quality.
- Respond to and maintain daily and weekly reporting accounting for time, job completion, customer satisfaction, and issue resolution.
- Attend leadership meetings held weekly accounting for task completion, metrics, goals tracking, and group issue resolution.
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Tech
- Manage CleanSmarts time management and branch operations software
- Conduct quality inspections
- Monitor and manage the branch issue resolution system
- Monitor digital checklist completion
- Monitor hiring platform
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Train
- Ensure that new team members are trained using our proven process, and that they are equipped with all the tools and knowledge necessary to be successful in their role.
- Coach existing team members and branch leadership in efficiency, cleaning methods, personality conflicts, etc.
- Be an extension of our ownership team; love people well, give grace, and hold accountability.
DNA of a Branch Manager
- Loves People
- Obsessed with victory, and will do whatever it takes to get there
- Focused on solutions when faced with problems
- Loves to say “YES” to customer requests whenever possible
- Has a sense of realistic urgency
- Does what they say they will do, when they say they’ll do it
- Confidently leads their team and branch, while always looking for opportunities to learn and develop as an individual and leader
Job Type: Full time
Benefits:
- Paid time off
- Health Insurance
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- On call
- Weekend availability
Experience:
- Janitorial experience: 3 years (Preferred)
- Customer service: 1 year (Required)
- Leadership: 3 years (Required)
Work Location: On the road within the geographic footprint of their branch. Some extended travel required for meetings, professional development, and supporting other branches when needed.
Salary: Dependent on experience, ability, and location