What are the responsibilities and job description for the Client Relations Manager position at PSA BDP?

Job Description

About PSA BDP:

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Job Requirements

Essential Job Responsibilities:

Team Leadership:

Lead, mentor, and inspire a high-performance team of Account Managers.
Cultivate a collaborative team culture.

Client Relationship Management:

Build and nurture strong client relationships in transportation and logistics.
Develop and execute strategies for client retention, satisfaction, and expansion with Account Managers.
Proactively identify opportunities to enhance logistics services.

Transportation & Logistics Solution Expertise:

Develop a deep understanding of transportation and logistics services.
Effectively communicate the value proposition to clients.

Project Management:

Oversee the successful initiation, execution, and closure of projects.
Apply strong process and project management skills for complex initiatives.

Performance Monitoring:

Evaluate account management team and individual performance.
Leverage performance metrics to inform business development and project strategy.

Communication and Collaboration:

Facilitate effective communication between clients, Account Managers, and internal teams.
Collaborate with cross-functional teams for seamless transportation & logistics service delivery.
Present performance insights, recommendations, and value realization to clients.

Issue Resolution:

Act as an escalation point for client issues, ensuring swift resolution.
Implement preventive measures to minimize challenges.

Client Feedback and Insights:

Gather client feedback to drive continuous improvement in services.
Use insights to enhance client engagement, business development, and project execution.

Training and Development:

Provide ongoing training on transportation & logistics, business development, and project management.
Identify skill gaps through performance reviews, client feedback, and operational challenges, and implement targeted coaching plans to address deficiencies.
Conduct regular coaching sessions and real-time feedback loops to reinforce expectations and improve performance.

Contract Governance:

Oversight of MSA/SOW lifecycle (creation, execution, renewals, amendments)
Collaboration with legal and executive leadership on contract terms
Ensuring commercial alignment to scope and profitability
Use of contract management tools (IntelAgree)

Operational Excellence & Continuous Improvement:

Identify, prioritize, and lead continuous improvement initiatives across account management, project execution, and client delivery.
Development and enforcement of:

SOPs
Process standards
Client communication SLAs

Ownership of:

Quality control
Standardization across accounts

Implementation Oversight & Governance

Provide end-to-end oversight of implementation activities, including project charters, risk registers, SOPs and resource planning.
Oversee issue resolution, escalation management, and change control processes.

Job Requirements:

Education:

Bachelor’s degree in Logistics Management, Supply Chain Management, Transportation Management, Business or related field.
Master’s degree or Project Management Professional certification is a plus.

Experience:

5-7 years in client success, account management, and project management in a leadership environment.
Proven experience in transportation & logistics, business development, and project management.

Technical Skills:

High-level understanding of Project Management principles.
Excellent analytical and problem-solving skills.
Experience utilizing business intelligence tools
Proficiency with Microsoft Office, project management tools, and CRMs.

Communication and Interpersonal Skills:

Strong interpersonal and communication skills, including listening, writing, presenting, and facilitating.
Experience presenting to stakeholders and senior management.

Leadership and Team Management:

Demonstrated leadership skills with transportation & logistics expertise.
Ability to lead, mentor, and motivate a team.

Personal Attributes:

Diplomatic, tactful, and poised under pressure.
Demonstrates a drive for acquiring knowledge and problem-solving and a relentless drive for team, personal, and professional development.
Innovative mindset with a keen eye for accuracy and organizational skills.

Strategic Thinking:

Ability to think strategically and use data for decision-making.

Client Focus:

Service-obsessed with a commitment to exceeding client expectations.

Please note: There is no relocation or immigration assistance associated with this opening.

Compensation is based on experience. We offer a very competitive salary, full benefits, matching 401(k), tuition reimbursement, and a casual dress environment.

Please visit our website: www.bdpinternational.com

*** This is a great opportunity to advance your career! Come join our growing BDP team!***

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