Account Manager – Brokerage

Job Description

About PSA BDP:

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

The Brokerage Account Manager is responsible for managing and growing assigned customer relationships while serving as the primary point of contact for transportation brokerage services. This role focuses on customer retention, service performance, profitability improvement, operational alignment, and identifying opportunities to expand PSA BDP Surface's brokerage and managed transportation solutions.

The ideal candidate possesses strong transportation knowledge, exceptional relationship management skills, and the ability to collaborate across operations, procurement, carrier management, and leadership teams to deliver outstanding customer experiences and measurable business results.

Key Responsibilities

Customer Relationship Management

• Serve as the primary point of contact for assigned brokerage customers.
• Build and maintain strong customer relationships through regular communication and business reviews.
• Develop a deep understanding of each customer's supply chain, transportation requirements, and business objectives.
• Ensure customer expectations are consistently met or exceeded.
• Manage customer escalations and coordinate timely resolution of service issues.
  
  

Account Growth & Retention

• Identify opportunities to expand transportation services within existing accounts.
• Partner with Business Development and Solutions teams on customer growth initiatives.
• Support contract renewals and customer retention efforts.
• Drive increased wallet share through additional modes, services, and transportation solutions.
• Maintain customer satisfaction and strengthen long-term partnerships.
  
  

Operational Oversight

• Collaborate with Carrier Procurement team to ensure successful execution of daily transportation activities.
• Enter orders from customers into TMS system.
• Monitor service performance, carrier utilization, and shipment execution.
• Review and address recurring operational challenges impacting customer satisfaction.
• Facilitate communication between customers, carriers, operations, and procurement teams.
• Ensure customer-specific SOPs and routing requirements are followed.
  
  

Financial & Profitability Management

• Monitor account profitability, margin performance, and transportation spend.
• Review pricing strategies and work with procurement to improve financial performance.
• Identify opportunities for cost savings, efficiency gains, and process improvements.
• Assist with transportation budgeting and forecasting activities as needed.
• Support implementation of corrective action plans for underperforming accounts.
  
  

Reporting & Business Reviews

• Prepare and present quarterly and annual business reviews.
• Analyze transportation performance metrics, trends, and opportunities.
• Develop customer-facing reports highlighting service performance and value delivered.
• Track KPIs including:
• On-Time Pickup
• On-Time Delivery
• Tender Acceptance
• Claims Performance
• Carrier Performance
• Margin Performance
  
  

Continuous Improvement

• Identify and implement process improvements that enhance customer experience and operational efficiency.
• Partner with internal teams on technology enhancements and transportation initiatives.
• Support implementation projects, onboarding activities, and process transitions.
• Promote best practices across the brokerage organization.
  
  

Job Requirements

Required Qualifications

• 1-3 years of transportation, logistics, brokerage, account management, or supply chain experience.
• Strong understanding of:
• Truckload (TL)
• Less-than-Truckload (LTL)
• Expedited Transportation
• Experience managing customer relationships in a transportation or 3PL environment.
• Strong analytical and problem-solving abilities.
• Excellent verbal, written, and presentation skills.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Experience working with TMS platforms and transportation reporting tools preferred.
  
  

Preferred Qualifications

• Experience in freight brokerage, managed transportation, or 4PL environments.
• Knowledge of carrier procurement and transportation pricing.
• Experience leading customer business reviews and strategic planning sessions.
• Familiarity with transportation KPIs and financial performance metrics.
• Ability to influence cross-functional teams without direct authority.
  
  

Please note: There is no relocation or immigration assistance associated with this opening.

Compensation is based on experience. We offer a very competitive salary, full benefits, matching 401(k), tuition reimbursement, and a casual dress environment.

Please visit our website: www.bdpinternational.com

*** This is a great opportunity to advance your career! Come join our growing BDP team!***

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