What are the responsibilities and job description for the Client Service Representative position at Pruyn Veterinary Hospital?
We are seeking a Full-Time Client Service Representative at a busy animal hospital whose primary responsibilities include greeting clients as they arrive for appointments, scheduling appointments both in person and on the phone, helping clients complete necessary admission forms, filing, answering phones, taking messages, entering charges, reconciling cash drawers, and collecting payments from clients.
The ideal candidate should:
- Have a positive attitude
- Have the ability to multi-task, prioritize, and manage time effectively
- Be able to manage a large amount of incoming calls
- Be comfortable working with computer systems
- Remain calm, even in stressful situations
- Keep up a fast pace
- Be able to work cooperatively with other team members
- Be comfortable working around animals and understand the needs of animal owners
- Handle customer complaints, provide appropriate solutions and follow up, to ensure resolution
- Be friendly
- Be reliable
Schedule will be based on the needs of the hospital.
Pruyn Veterinary Hospital is an AAHA-accredited hospital. Our doctors see a variety of patients including canine, feline, pocket pets, exotics and avian species! The reason we open our doors every day is to deliver the finest possible medical treatment and compassionate attention every pet and client deserves.
What to Expect:
- Friendly/Inclusive Culture: Our team acknowledges that great results are only achieved through the teamwork that comes with mutual respect and kindness amongst our team and with our clients. We have a Wellness Committee with a doctor, technician, and receptionist representative to ensure everyone is being heard and supported!
- Reviews and 1:1’s. Regular check-ins with hospital leadership to discuss your progress, your goals, and investing in your growth and development as an employee.
Open communication: Our doctors and staff have daily morning rounds to discuss the day's schedule and patients. We also like to give staff shout-outs during this time! We have regular monthly staff meetings; we close the clinic and provide lunch to ensure we get through all the important topics!
Innovative thinking: Our best ideas come from our team members. Needs change and so do we.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- What are your salary/pay expectations for this position?
Experience:
- Veterinary : 1 year (Preferred)
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
Work Location: In person
Salary : $15 - $17