What are the responsibilities and job description for the IT Support Engineer || Austin, TX - Onsite | **LOCALs Only.. W.2 only, No C.2.c position at Prudent Technologies and Consulting, Inc.?
Job Title: Sr IT Support Engineer
Location: Austin, TX 78701 - Onsite 100%
Long Term Contract
Interview: Video In-Person
Job Summary
Seeking an experienced Senior IT Support Engineer to provide white-glove IT support for C-suite executives. The ideal candidate will have expertise in Apple products, executive conference room technologies, Microsoft 365, and enterprise endpoint management.
Must Have:
- Apple Products
- Conference Room Systems (Teams Rooms, Zoom Rooms, Webex.. etc)
Nice to Have:
- Cloud administration skills: (Azure, Exchange, Intune)
Qualifications:
- Bachelor's degree in IT, Computer Science, or equivalent experience.
- 5 years of experience in a Technical IT support role, with at least 2 years supporting senior leadership or in a VIP/Executive IT capacity.
- Strong knowledge of ITIL-based IT support processes.
- Proficiency in:
- Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, OneNote)
- Active Directory and Azure Active Directory Administration
- Microsoft Intune, Windows Autopilot, and Windows Update for Business
- macOS administration and Apple MDM
- Video conferencing platforms: Microsoft Teams Rooms, Zoom Rooms, Cisco Webex
- Executive AV systems and boardroom technology
- Mobile Device Management (iOS/Android)
- VPN, network, printer, and remote support
- ServiceNow or similar ITSM tools
- IT asset management and device lifecycle
- PowerShell scripting is a plus.