What are the responsibilities and job description for the Senior IT Support Engineer position at Prudent Technologies and Consulting?
Senior IT Support Engineer
Austin, TX 78701
6-12 month contract, will convert to full-time in 2027
Qualifications:
Hard Skills
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 5 years of experience in a technical IT support role, with at least 2 years supporting senior leadership or in a VIP/Executive IT capacity.
- Deep understanding of ITIL-aligned IT service operations: incident management, problem management, request fulfilment, access management, and asset management.
- Advanced proficiency in:
- Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, OneNote)
- Active Directory and Azure Active Directory Administration
- Microsoft Intune, Windows Autopilot, and Windows Update for Business
- macOS administration and Apple MDM
- Video conferencing platforms: Microsoft Teams Rooms, Zoom Rooms, Cisco Webex
- Executive AV systems and boardroom technology
- Mobile Device Management (iOS, Android)
- Print and Multifunction Device Management
- VPN, network connectivity troubleshooting, and remote access solutions
- Experience with ITSM platforms, preferably ServiceNow.
- Asset management expertise maintaining inventory, tracking status, and managing refresh cycles for executive devices and peripherals.
- Scripting knowledge (e.g., PowerShell) for automation and configuration tasks is a plus.