Facilities Maintenance Assistant

Position Title: Facilities Maintenance Assistant

Reports to: Manager of Facilities Maintenance

FLSA Status: Exempt (Professional)

Role: Individual Contributor

General Description

Assists with day-to-day maintenance and operations of VRE facilities and overseeing contracts for facilities maintenance services and activities

Essential Job Duties and Responsibilities

• Coordinates with maintenance, custodial and landscaping contractors to ensure proper conditions and cleanliness of facilities to VRE standards
• Responds to emergency and non-routine issues in the field as directed
• Attends field meetings with maintenance and custodial contractors, miscellaneous contractors, utility staff, etc. as directed
• Observes snow and ice removal activities and reports facility conditions to Manager of Facilities Maintenance
• Performs periodic inspections of stations and other facilities
• Performs minor repairs and work tasks as needed
• Coordinates the maintenance of VRE-owned vehicles
• Performs quality assurance and ensures maintenance vendors/contractors fulfill contractual obligations
• Coordinates the procurement of essential materials or equipment required to maintain facility readiness, including yards
• Provides general support and performs administrative tasks and activities to support the facilities maintenance department and staff
• Assists in the review and processing of contractor invoices
• Enters requisitions in VRE’s Enterprise Resource Planning (ERP) system
• Promotes and contributes to a positive customer service experience
• Maintains a healthy and safe working environment
• Embraces and promotes a diverse and inclusive workplace and culture
• Performs other duties and responsibilities as assigned

Required Knowledge, Skills, and Abilities

• Knowledge of facilities-related building, equipment, grounds, and systems maintenance and repair practices and procedures
• Knowledge of business management, vendor management, and customer service principles best practices
• Strong analytical, problem-solving, and decision-making skills
• Skilled in conflict management and resolving challenges in a positive and constructive manner, minimizing negative impact
• Proficiency using technology and systems, and tools to include Microsoft Office and Outlook
• Solid organizational skills and ability to be flexible and adaptable in responding to new information, changing conditions, and/or unexpected obstacles in a fast-paced environment
• Professionalism and skill in dealing effectively with diverse individuals at all levels of the organization, as well as with external stakeholders and customers
• Ability to understand service contract term and conditions and evaluation performance based on observation
• Ability to prioritize and assign work
• Ability to develop, evaluate, recommend, and implement processes and procedures that contribute to organizational and operational effectiveness and efficiency
• Ability to apply critical thinking using logic and reasoning to identify the strengths/weaknesses of alternative solutions and approaches to problems
• Ability to handle stress, maintain an even temperament and demonstrate confidence when making decisions in the best interest of the passenger, VRE and the railroads

Minimum and Preferred Qualifications & Experience

- Associates degree in Project or Construction Management of related technical field required

- Experience in facilities management, construction, engineering or a relevant building trade

- Additional directly related experience may be substituted for the educational requirement

- Experience in transit and/or rail operations preferred

Additional Requirements

• Must possess a valid driver’s license, current auto insurance, and always maintain a safe driving record during employment with VRE
• Ability to work the flexible hours demanded by a transit operation environment

Working Conditions/Environment

• This work requires the occasional exertion of up to 40 pounds of force; work frequently sitting, speaking, or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires standing, walking, climbing, or balancing, stooping, kneeling, crouching, or crawling, reaching with hands and arms, and pushing or pulling
• Work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly, or quickly
• Hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound
• Work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, operating motor vehicles or equipment and observing general surroundings and activities
• Work occasionally requires working near moving mechanical parts, working in high, precarious places, exposure to fumes or airborne particles, exposure to toxic or caustic chemicals, and exposure to outdoor weather conditions
• Work is generally in a moderately noisy location (e.g., business office, rail station, light traffic)

-To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The essential duties and responsibilities listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

-The statements in this job description are intended to describe the general nature and level of work being performed by incumbent(s) assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

-VRE is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. VRE is committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment.