Administrative and Operations Associate

Administrative and Operations Associate

Reports to:                       Director of Finance and Operations

About the Providers’ Council:

The Providers’ Council is the state’s largest membership association for community-based human services providers. The Council’s work includes public policy and advocacy; education and training initiatives; and group purchasing programs that save members time and money.

Summary:

The Administrative and Operations Associate (AOA) provides assistance to the Providers’ Council staff and the organization’s 220 community-based human services organizations. This position will support the organization’s President/CEO and other senior leaders; assist with learning and development initiatives, general operations and office management; and play a key role in a dynamic human services membership association.

Primary Responsibilities:

Administrative

• Provide direct administrative support to organization’s senior leadership, including scheduling, meeting coordination, and Board of Directors’ activities. 
• Assist with preparation of presentations, reports, and materials for internal and external meetings, including Board meetings and membership visits.
• Record checks and payments received; perform basic financial functions.
• Monitor and reconcile invoices, credit card receipts, reimbursements and timesheets, ensuring accuracy and compliance.
• Oversee daily office operations and perform a diverse range of admin functions.
• Provide general support to Council staff as necessary.

Operations and office support

• Serve as first point of contact for callers/visitors, ensuring a welcoming presence.
• Handle basic office tasks including opening/distributing mail, coordinating lunch, managing office supplies, and recording office furniture/equipment inventory.
• Assist with registration process and invoicing for Council events, including Annual Convention & Expo and Annual Membership & Business Meeting.
• Update and maintain membership databases and various lists as needed.
• Coordinate and oversee access to Council office and Learning Center.
• Provide general support to Council members and staff as necessary.
• Complete other duties as assigned.

Preferred Education and Skills:

• Bachelor’s degree; may substitute experience in lieu of degree.
• Expertise with Microsoft Office/365 and Zoom.
• Excellent organizational and communication skills.
• Ability to troubleshoot and solve problems independently and as part of a team.
• Knowledge of Salesforce (or other CRM) and Sage accounting is a plus.
• Valid Massachusetts driver’s license and access to a car required.  

Salary and Benefits:

This position is an in-person role, Monday through Thursday, with 32 hours per week. The salary range for this position is $40,000 to $44,000 annually.

The Council offers a generous benefit package, including vacation, sick, and personal time; 13 paid holidays; retirement benefits; and health/dental benefits. The office location in Framingham, MA has parking and an on-site fitness center for employees at no cost.

How to apply:

Interested candidates may apply via email. Individuals should email a resume and cover letter to Director of Finance and Operations Tracy Jordan at tjordan@providers.org.

Any questions may be directed via email Tracy. Applications should be sent in by Friday, December 5, 2025.

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The Providers’ Council is committed to building a diverse, equitable and inclusive organization that reflects our 220 members, the human services sector’s 160,000 person workforce, the hundreds of thousands of residents who receive services every day, and the 351 cities and towns across Massachusetts.

We believe that varied perspectives and life experiences strengthen our collective impact. Even if you don’t meet every qualification listed, we encourage you to apply – your lived experience, passion for our mission, and commitment to supporting human services may make you an ideal candidate.