What are the responsibilities and job description for the IT Change Management Analyst position at Provident Bank?
POSITION SUMMARY:
The Technology Change Management Analyst is responsible for adhering to the change management standard and procedures. This person assesses the impact of the change, manages risks, minimize service disruptions, coordinate with IT and business stakeholders and ensures effective communications and training for the Technology Change Management users. The Technology Change Management Analyst ensures all changes to production systems are compliant with the change management process to maintain a secure and stable operating environment. The Technology Change Management Analyst assists the Technology Change Management Manager.
KEY RESPONSIBILITIES:
- Assist with implement Technology Change Management standard and procedures to provide for a well-structured process and ensure that changes are communicated in a timely manner across the enterprise.
- Assist Change Advisory Board (CAB) meetings as needed.
- Monitor and support Requests for Change (RFCs) through the change lifecycle. Work with various clients and analyzes and assesses RFCs to ensure readiness for implementation and completion.
- Utilize the Technology Change Management system to monitor, track and report changes and create Technology Change Management dashboards.
- Involvement with the development and testing enhancements in the ServiceNow Technology Change Management module.
- Assist in internal and external Technology Change Management audits.
MINIMUM QUALIFICATIONS:
- Bachelor’s degree in areas such as Information Technology, Business Administration, and/or Finance from an accredited institution.
- Minimum 7 years of experience in Process Automation.
- Minimum of 3 years of Technology Change Management experience.
- 3-5 years of strong understanding of IT systems, the change life cycle and infrastructure technologies experience.
- Knowledge of principles and methodologies of Technology Change Management preferred.
- Experience implementing and managing technology changes.
- Experience reading and understanding data, to demonstrate how technology changes impact the organization and the operations.
PREFERRED QUALIFICATIONS:
- ITIL Certification and/or Project Management Professional Certification preferred
WORKING CONDITIONS
Work is mainly performed in a normal office environment. Noise levels usually are moderate.
- Prolonged sitting
- Lifting from 5 to 10 lbs. (printer paper, storage boxes)
- Occasional bending or overhead lifting (storing files or boxes)
- The hazards are mainly those present in a normal office setting.
HAZARDS:
The hazards are mainly those present in a normal office setting and those present in commuting by car. Occasionally, they may be exposed to those conditions present in public forums and meeting places.
This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.
Pay Details:
This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.
Salary : $65,200 - $93,200
