What are the responsibilities and job description for the Technical Writer position at Providence?
Description
Technical Writer
Providence Health Plan caregivers are not simply valued – they’re invaluable. Join our team at Providence Health Plan Partners and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Responsible for managing the composition and content of member materials at the individual member material level across all lines of business for product and marketing, and the knowledge base platform for customer service. Responsible for coordinating and discerning stakeholder input across various subject matter experts throughout the health plan, including but not limited to regulatory and compliance, marketing, sales, communications and service operations. Content and materials vary by line of business and can include but are not limited to SBCs, benefit summary's and ANOCs. For customer service this will include benefit updates, documentation of tribal knowledge, desktop procedures, FAQs, workflow guidance, regulatory protocols and requirements, and annual review of all content. Performs all duties with a minimum of direct supervision.
Providence Health Plan welcomes 100% remote work for applicants who reside in the following states:
Oregon: Non-Portland Service Area: Min: $35.28, Max: $54.77
Oregon: Portland Service Area: Min: $37.84, Max: $58.75
Why Join Providence Health Plan?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.
About Providence
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act."
Requsition ID: 402284
Company: Providence Jobs
Job Category: Clinical Education
Job Function: Clinical Support
Job Schedule: Full time
Job Shift: Multiple shifts available
Career Track: Business Professional
Department: 5018 OPERATIONS CONFIG AND SUPPORT OR REGION
Address: OR Portland 4400 NE Halsey St
Work Location: Providence Health Plaza (HR) Bldg 2-Portland
Workplace Type: On-site
Pay Range: $See Posting - $See Posting
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Technical Writer
Providence Health Plan caregivers are not simply valued – they’re invaluable. Join our team at Providence Health Plan Partners and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Responsible for managing the composition and content of member materials at the individual member material level across all lines of business for product and marketing, and the knowledge base platform for customer service. Responsible for coordinating and discerning stakeholder input across various subject matter experts throughout the health plan, including but not limited to regulatory and compliance, marketing, sales, communications and service operations. Content and materials vary by line of business and can include but are not limited to SBCs, benefit summary's and ANOCs. For customer service this will include benefit updates, documentation of tribal knowledge, desktop procedures, FAQs, workflow guidance, regulatory protocols and requirements, and annual review of all content. Performs all duties with a minimum of direct supervision.
Providence Health Plan welcomes 100% remote work for applicants who reside in the following states:
- Oregon
- Bachelor’s Degree in Business, Marketing, Communications, or Liberal Arts or an equivalent combination of education and experience
- 5 years of relevant communication or writing experience, including proven experience in developing and executing documentation projects that deliver an accurate and easy to understand information.
Oregon: Non-Portland Service Area: Min: $35.28, Max: $54.77
Oregon: Portland Service Area: Min: $37.84, Max: $58.75
Why Join Providence Health Plan?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.
About Providence
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act."
Requsition ID: 402284
Company: Providence Jobs
Job Category: Clinical Education
Job Function: Clinical Support
Job Schedule: Full time
Job Shift: Multiple shifts available
Career Track: Business Professional
Department: 5018 OPERATIONS CONFIG AND SUPPORT OR REGION
Address: OR Portland 4400 NE Halsey St
Work Location: Providence Health Plaza (HR) Bldg 2-Portland
Workplace Type: On-site
Pay Range: $See Posting - $See Posting
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Salary : $35 - $59
