What are the responsibilities and job description for the HCM Client Representative position at Providence Payroll Solutions LLC?
Position: HCM Client Representative
What You’ll Do:
- Serve as the primary point of contact for clients, providing top-tier support via phone and email
- Troubleshoot and resolve payroll and system-related issues in our HCM platform (PrismHR)
- Guide clients through payroll processing, tax filing, and compliance questions
- Ensure timely and accurate payroll submissions (including new hires, terminations, deductions, garnishments, etc.)
- Generate and maintain reports for internal and client-facing use
- Import and manipulate client data with precision
- Meet company response and resolution timelines
- Collaborate with internal teams to escalate and resolve complex client issues
- Participate in client meetings and contribute to relationship-building activities
Who You Are:
- A client-focused professional with 3–5 years of payroll experience
- Proficient in Microsoft Word and Excel
- A problem-solver with strong communication skills (written and verbal)
- Detail-driven, deadline-conscious, and capable of managing multiple client expectations
- Self-motivated with a strong sense of initiative and follow-through
- Comfortable working in a dynamic, team-oriented environment
Bonus Points For:
- Experience with report writing tools and general ledger functions
- Familiarity with 401(k) plan administration
- Knowledge of PrismHR or similar HCM systems
- Ability to work flexible hours, if needed
Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Holidays
- Sick Leave
- Vacation
- 401(k) Retirement Plan
Why PPS?
- Be part of a growing, locally rooted company with a national footprint
- Join a team that values you as a person—not just as an employee
- Contribute to meaningful work that helps businesses thrive
- Enjoy a collaborative environment where your voice is heard and your efforts are recognized
Apply today and discover what it means to be part of the PPS family.