What are the responsibilities and job description for the Family Services Coordinator position at Providence House Inc?
Providence House Mission Statement
Providence House keeps kids safe and families together, embracing them with support to enhance the stability that strengthens communities.
Reports to: Director of Programming and Clinical Operations
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Clinical/Family-Based Services |
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§ Screen inquiry calls, validate referrals, manage the Crisis and Pediatric Crisis Nursery waiting list, and complete all qualified intakes. Documents all contacts to the waiting list, including referrals made. Reports any allegations of abuse or neglect to the Cuyahoga County Division of Children and Family Services. |
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§ Manage Respite and Tier 1 admitted families and children including all case management activities and support including, but not limited to, making referrals and coordinating services. Assists with overflow cases as needed from Tier 2 and Tier 3 families. As appropriate utilize KIPS observation method, and the Conscious Discipline and Nurturing Parenting Curricula as well as the Developmental Profile-3. |
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§ With assigned families develop initial service plan and all supporting goals. Lead discharge planning including making referrals for service post discharge, communicating with service providers and any activities that strengthen family stability. |
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§ Attend staffings and meetings with referring agencies and Cuyahoga County Division of Children and Family Services as assigned. |
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§ Create and implement a family education plan for assigned families including classroom and hands-on experiences. |
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§ Manages assigned clients’ medication and school needs. |
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§ Work directly with families to determine frequency and scheduling of visitations. |
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§ Observe and provide direct support to caregivers to ensure successful and meaningful visitation that allows for the practice and implementation of skills learned in parent education to support the parent’s educational plan. |
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§ Assist with childcare duties as needed. |
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§ Be a part of the on-call rotation in addition to regularly scheduled work hours with one additional weekend day worked per month. |
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§ Assist in scheduling and completing outreach appointments to community partners and referring agencies as assigned by the Director of Programming and Clinical Operations. |
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Staff Management |
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§ Models and oversees the appropriate implementation of behavior management techniques by Childcare Providers. |
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§ Report any performance concerns to the Nursery Operations Manager and HR Manager |
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Administrative Tasks |
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§ Documents all contacts with clients and partnering agencies (phone-based, in person meetings, team meetings, referrals, etc.). |
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§ Assists Director of Programming and Clinical Operations in tracking and reporting client service units and outcomes. |
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§ Attends program team meetings, administrative meetings, and outreach meetings as assigned and complete any assigned projects |
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§ Undertake other assignments and projects as requested by the Director of Programming and Clinical Operation, or other staff acting as a Project Manager. |
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§ Provide Quality Assurance on all children’s residential files and reports deficiencies to Director of Programming and Clinical Operations and Compliance and Quality Coordinator. |
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§ Know, understand and apply rules pertaining to childcare as outlined in 5101:2-5 and 5101:2-9, and all applicable CARF, Medicaid and OhioMHAS standards |
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§ Attend and assist with the organization and execution of Providence House special events including Annual Luncheon, Deck the House, and other speaking engagements or fundraising events as assigned. |
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§ Strive to be culturally competent and supportive of diversity in both service to clients and through professional interactions with other staff, donors and guests |
Qualifications:
- Must have a Bachelor’s Degree in Social Work at minimum.
- Must be a Licensed Social Worker (LSW) in the state of Ohio
- 21 years of age minimum and a valid State of Ohio driver’s license
- Dedication to the preservation of families in crisis
- Team player able to work in a high stress environment
- Excellent verbal and written skills; strong time-management and organizational skills
- Ability to work collaboratively in a confidential setting
- Flexibility in adjusting to agency needs
- Computer skills proficiency with emphasis in Microsoft Office Suite
- Must be available for occasional weekend or evening Work/modified schedule based on agency activities
- Must be able to travel in the Northeast Ohio area and have reliable transportation
EEO Statement
Providence House is committed to promoting a diverse environment and is proud to provide equal employment opportunities to all individuals regardless of their race, color, religion, creed, gender, age, sexual orientation, national origin, disability, marital status, veteran status, genetic information or any other characteristic protected by federal, state, or local law. In addition, reasonable accommodations for qualified individuals with disabilities may be made to perform the essential functions of the job.