Providence Care is seeking an experienced Central Intake Manager (RN) to lead our centralized hospice intake team. This role ensures timely, compliant, and clinically appropriate admissions while supporting strong communication between referral sources, clinical teams, and leadership.

The ideal candidate is a Registered Nurse with hospice or home health experience who brings strong clinical judgment, operational leadership, and a passion for improving patient access to hospice care.

This position plays a key role in ensuring referrals are processed efficiently, eligibility is appropriately assessed, and patients receive the care they need as quickly as possible.

Key Responsibilities

Clinical Review & Eligibility

• Review incoming hospice referrals to determine eligibility based on Medicare and regulatory guidelines

• Collaborate with the Medical Director and clinical leadership on complex eligibility decisions

• Ensure documentation supports terminal diagnosis and regulatory requirements

• Identify and escalate potential compliance risks

Intake Operations

• Oversee the daily operations of the centralized intake department

• Ensure referrals are processed accurately and in a timely manner

• Monitor intake performance metrics such as response time, referral conversion, and documentation completion

• Coordinate with branch clinical teams to ensure smooth transitions from referral to admission

Leadership & Team Management

• Supervise and support intake staff, including clinical and non-clinical team members

• Provide training on hospice eligibility, documentation standards, and intake workflows

• Conduct performance reviews and support staff development

• Promote a culture of accountability, responsiveness, and teamwork

Collaboration & Communication

• Serve as a key liaison between referral sources, clinical teams, and leadership

• Support business development teams by ensuring timely referral follow-up

• Maintain professional communication with hospitals, physicians, and community partners

Quality & Compliance

• Ensure intake processes comply with CMS regulations, state requirements, and HIPAA standards

• Maintain audit-ready documentation and support regulatory readiness

• Identify opportunities to improve intake processes and patient access

• Active Registered Nurse (RN) license

• 3 years of clinical nursing experience

• Hospice or home health experience

• Strong understanding of hospice eligibility and Medicare guidelines

• Experience reviewing clinical documentation

• Strong organizational and communication skills

Preferred

• Leadership or supervisory experience

• Experience working with EMR systems

• Experience in hospice intake or admissions

Why Join Providence Care?

• Mission-driven hospice organization focused on compassionate patient care

• Collaborative leadership team

• Opportunity to build and improve centralized intake processes

• Competitive compensation and benefits

• Supportive and professional work environment

Work Environment

• Office-based role with frequent use of phone and computer systems

• Interaction with clinical teams and referral partners

• Fast-paced healthcare environment focused on patient access and quality care

Equal Opportunity Employer

Providence Care is an Equal Opportunity Employer and values diversity in the workplace. All employment decisions are based on qualifications, merit, and business needs.

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