Volunteer Coordinator

Make a Difference Through the Power of Volunteers

At Providence Care, we believe hospice is about living every moment with dignity, compassion, and support. Our volunteers play a vital role in enriching the lives of patients and families facing serious illness. We are seeking an organized, compassionate, and community-minded Hospice Volunteer Coordinator to lead and grow our volunteer program.

In this role, you will recruit, train, support, and oversee hospice volunteers while serving as a key member of the interdisciplinary care team. If you are passionate about community engagement, relationship-building, and making a meaningful impact, we would love to hear from you.

Position Summary

The Hospice Volunteer Coordinator is responsible for the development, implementation, and management of the hospice volunteer program. This includes recruiting, screening, training, scheduling, supervising, and recognizing volunteers who provide direct patient support and indirect administrative assistance. The Coordinator works closely with the interdisciplinary team to ensure volunteer services meet the needs of patients, families, and the organization while maintaining compliance with all applicable hospice regulations.

Key Responsibilities

Volunteer Recruitment & Program Development

• Develop and implement strategies to recruit and retain hospice volunteers from the community.
• Conduct volunteer interviews, screenings, and onboarding activities.
• Coordinate volunteer orientation, training, and ongoing education programs.
• Build partnerships with community organizations, schools, churches, and civic groups to support volunteer engagement.
• Maintain an active and diverse volunteer pool to meet patient and organizational needs.

Volunteer Management

• Match volunteers with appropriate patient, family, or organizational assignments.
• Provide supervision, coaching, support, and performance feedback to volunteers.
• Conduct volunteer visits and follow-up contacts to ensure quality service delivery.
• Maintain volunteer schedules and coordinate assignments based on patient care plans.
• Manage volunteer recognition and appreciation activities.
• Address volunteer concerns and make decisions regarding volunteer status when necessary.

Patient & Family Support

• Collaborate with the interdisciplinary team to identify volunteer needs.
• Educate patients and families about available volunteer services.
• Ensure volunteer activities align with the patient's plan of care.
• Communicate changes in patient needs to assigned volunteers as appropriate.

Compliance & Documentation

• Maintain complete and accurate volunteer personnel files.
• Track volunteer hours and assist with reporting requirements.
• Ensure documentation meets regulatory and organizational standards.
• Participate in quality assurance and performance improvement initiatives.
• Assist with survey readiness, audits, and plans of correction related to volunteer services.

Team Collaboration

• Participate in interdisciplinary team meetings and committee activities as assigned.
• Serve as the primary liaison between volunteers and hospice staff.
• Provide recommendations for program improvements and operational efficiencies.

Education

• Bachelor's degree preferred.
• Preferred fields of study include Social Work, Psychology, Counseling, Marketing, Human Services, Communications, or a related field.

Experience

• Minimum one year of experience in volunteer management, program development, community outreach, healthcare, marketing, or a related field preferred.
• Hospice, home health, healthcare, nonprofit, or human services experience strongly preferred.
• Experience recruiting, training, or managing volunteers is highly desirable.

Required Skills

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to work independently and manage multiple priorities.
• Comfortable speaking to community groups and representing the organization.
• Proficiency with computers, electronic documentation systems, Microsoft Office, and virtual communication tools.
• Understanding of hospice philosophy and commitment to compassionate end-of-life care.

Licensure & Other Requirements

• Valid driver's license, reliable transportation, and current automobile insurance.
• Ability to travel throughout assigned service areas.
• Ability to pass all required background screenings and pre-employment requirements.

Working Conditions

• Combination of office, community, patient home, assisted living, and skilled nursing facility environments.
• Regular local travel required.
• Occasional evening or weekend community events may be required.
• Participation in on-call responsibilities as assigned.

Physical Requirements

• Ability to frequently sit, stand, walk, bend, and travel throughout the service area.
• Ability to lift, push, pull, or carry up to 25 pounds.
• Ability to communicate effectively in person, by phone, and electronically.

Why Join Providence Care?

• Meaningful work that directly impacts patients and families.
• Supportive and mission-driven team culture.
• Opportunities for professional growth and community engagement.
• Competitive compensation and benefits package.
• The opportunity to build and lead a program that brings comfort, companionship, and support to those who need it most.

Equal Opportunity Employer

Providence Care is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, genetic information, or any other protected status under applicable law.