Service Technician

PDS Proven IT Colorado, a Diamond Xerox Agency in Colorado for over 25 years, is hiring a reliable, detail-oriented, customer-focused Service Technician to join our PDS team. Ideal candidates possess strong communication skills, are punctual, and can work independently. Experience is a bonus but not required.

Key Responsibilities

• Complete Xerox-certified training (both instructor-led and online).
• Troubleshoot and repair copier, printer, and scanner hardware/software issues.
• Troubleshoot network issues and ability to install/configure copiers.
• Handle scheduled maintenance and emergency repairs throughout the territory.
• Assemble copiers in the warehouse for deployment.
• Deliver outstanding customer service and build long-term relationships.
• Maintain accurate service records and manage inventory of parts and supplies.
• Use tech manuals, online resources, and databases to assist with troubleshooting.
• Safely operate company service vehicle.
• Adhere to PDS procedures and uphold professional standards.

Requirements

• Comfortable using Microsoft Office (Word, Excel, Outlook).
• Quick learner with new software/tools.
• Eager to learn and troubleshoot problems on own
• Experience with mobile service applications is a plus.
• Working in the field is a must and require flexibility using different office spaces and remote lap top
• Valid driver’s license with a clean driving record.
• Able to travel across PDS service territory (mountain towns & Front Range).
• Travel up to 80% of the time; windshield time could exceed 2 hours.
• Capable of lifting up to 50 lbs.
• Strong English verbal and written communication.
• Must have a valid driver’s license and mode of transportation

Benefits

GROUP HEALTH INSURANCE: After a 30-day waiting period, full-time employees (who work at least 30 hours per week) and their dependents, are eligible to enroll in health benefits through Cigna. Health options include a choice of 2 PPO plans, or a High Deductible Health plan. In addition, Dental benefits are available as well as a Vision PPO plan utilizing the EyeMed network. Proven also offers voluntary worksite benefits including critical illness and accident coverage, short-term disability insurance, supplemental life and pet insurance.

EMPLOYER PROVIDED LIFE/AD&D INSURANCE: After a 30-day waiting period, Proven IT provides a flat $25,000 Life Insurance benefit, administered by BlueCross BlueShield, to all full-time employees (who work at least 30 hours per week). Accidental Death & Dismemberment (AD&D) benefit payments are determined based on the type of loss incurred and are payable up to the full Life Insurance benefit amount. Life and AD&D Insurance coverage amounts are reduced at ages 65, 70 and 75.

EMPLOYER PROVIDED LTD: Long-Term Disability (LTD) insurance is an employer-provided benefit and provides protection from loss of income in the event that an employee is unable to work due to illness, injury, or accident for a long period of time. The elimination period is 90-days, and the maximum benefit is 60% of covered payroll up to $6000/month. This benefit is paid entirely by Proven IT and has no cost to the employee.

EMPLOYEE ASSISTANCE PROGRAM: All employees may utilize the Disability Resource Services through BlueCross BlueShield of Illinois to assist themselves and their immediate family with convenient resources to help address emotional, legal and financial issues. Telephonic counseling and web-based services are available as well as a limited number of geographically accessible face-to-face sessions. 401K PLAN: All employees are eligible after 120 days of service to contribute on either a pre-tax or post-tax (Roth) basis to the 401K plan, administered by Principal Financial Services. Proven offers an employer match equal to 100% of the first 3% of deferrals plus 50% of the next 2% of deferrals.

FINANCIAL ADVISORY SERVICES: Proven IT partners with Merrill Lynch to offer financial advisement to all employees. Merrill Lynch financial advisors are available to assist employees at no cost, with their 401k and retirement questions.

PAID TIME OFF POLICY: Proven provides a competitive paid time off policy for all full-time regular employees after a 90-day waiting period. Proven IT empowers their employees to work with their managers and team to coordinate all time off.

FAMLI LEAVE: Proven IT and the state of Colorado offer a parental leave program for medical, family and safe leave needs for up to 12 weeks in a year.

Proven IT Colorado dba PDS is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds. All employment decisions are based on qualifications, merit, and business needs. If you need assistance or accommodation during the hiring process, please contact us.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.