What are the responsibilities and job description for the Strategic Account Manager position at Proud Mary Coffee?
KEY RESPONSIBILITIES
ACCOUNT MANAGEMENT & GROWTH
- Own and develop Proud Mary’s B2B customer relationships across the PDX roastery customer base.
- Be accountable to assigned revenue, retention, and account growth goals.
- Proactively identify opportunities to grow existing business through increased volume, equipment, additional locations, new products, programs, and partnerships.
- Develop strong relationships with key stakeholders and take increasing ownership of strategic accounts and partnerships.
- Regularly visit customers throughout the US to strengthen relationships, identify opportunities, and better understand their businesses.
- Provide ongoing customer training and education across coffee, brewing, equipment, menu development, and Proud Mary products.
- Creatively develop customer engagement opportunities including events, activations, tastings, coffee launches, collaborations, and social media.
- Own customer events and activations from planning through execution.
- Proactively monitor account health, identify customers at risk, and develop strategies to improve engagement and retention.
- Deliver an outstanding Proud Mary customer experience from onboarding through ongoing account management.
SALES & BUSINESS DEVELOPMENT
- Own all inbound B2B sales opportunities for the PDX roastery from initial inquiry through close and onboarding.
- Lead discovery, tastings, proposals, pricing, equipment recommendations, and commercial conversations.
- Maintain and proactively manage an accurate sales pipeline within HubSpot.
- Develop new opportunities through existing customers, referrals, partnerships, events, and industry relationships.
- Support targeted outbound sales initiatives where there is a strong fit for Proud Mary.
- As experience and performance develop, take on greater responsibility for strategic partnerships, outbound sales, and new business development.
EDUCATION & EXPERIENCE
- 2-4 years of account management, sales, hospitality, customer success, or other relevant relationship-based experience.
- Demonstrated experience within the specialty coffee industry required.
- Experience managing and developing customer or client relationships, preferably within B2B, wholesale, or hospitality.
- Strong coffee knowledge and a passion for continued learning, education, and sharing coffee with others.
- Experience with wholesale coffee programs, equipment, training, or café operations is highly valued.
REQUIREMENTS
- Excellent relationship-building, interpersonal, and communication skills.
- Commercial mindset with the ability to identify opportunities for customer and revenue growth.
- Strong organization and time-management skills with the ability to independently manage customers, sales opportunities, travel, and multiple projects.
- Comfortable leading customer meetings, trainings, tastings, presentations, and events.
- Creative and curious approach to customer engagement, problem solving, and developing new opportunities.
- Strong attention to detail and follow-through.
- Comfortable working with CRM, reporting, and business systems. HubSpot and Unleashed experience is a plus.
- Ability to work collaboratively across departments while independently owning priorities and outcomes.
- Ability and willingness to travel regularly throughout the US for customer visits, trainings, events, and activations.
- Flexible and adaptable to change.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.