Key Account Manager

Position Summary

The Key Account Manager (KAM) is responsible for managing small-to-medium size accounts, ensuring high levels of customer satisfaction, retention, and growth. Acting as the primary liaison between customers and the organization, the KAM translates business needs into strategic solutions, supporting long-term partnerships and driving revenue opportunities.

Key Responsibilities

The Essential Functions Of This Role Include

• Strategically manage all aspects of the customer relationship for assigned accounts.
• Ensure timely completion of deliverables and closure of key customer initiatives.
• Serve as an escalation point to address and resolve significant customer issues.
• Interpret and manage contracts, service agreements, and addendums to ensure compliance.
• Oversee statements of work and align internal departments to contractual requirements.
• Support billing inquiries and collaborate with internal teams on Accounts Receivable efforts to ensure accounts remain within payment terms.
• Identify and implement cost-saving initiatives that align with customer agreements.
• Drive growth within assigned accounts to increase overall volume and revenue.
• Develop creative retention and savings plans to support long-term partnerships.
• Lead and support projects such as new business implementations, recruitment initiatives, and training programs.
• Collaborate cross-functionally with the Sales Team to develop new business opportunities.
  
  

Education & Experience

• Bachelor’s degree preferred and/or minimum of 3 years of related experience.
• Proven experience in logistics and supply chain management.
• Strong command of Microsoft Excel and analytical tools.
• Demonstrated problem-solving skills with a customer-centric mindset.
• Ability to read, interpret, and apply contracts, agreements, and operating procedures.
• Strong written and verbal communication skills, including the ability to present effectively to customers and internal stakeholders.
  
  

Competencies

• Customer Relationship Management
• Analytical & Problem-Solving Skills
• Contract Interpretation & Compliance
• Results Orientation
• Communication & Collaboration
  
  

Travel Requirements

• 0–25% (depending on account needs)
  
  

Language Requirements

• Fluency in English (reading, writing, and speaking) required. Fluency in Spanish strongly preferred.