Site Reliability Engineer

Job Description

Position Title: Site Reliability Engineer

Position Description: Protingent has an exciting remote contract Site Reliability Engineer opportunity with our client in Charlotte, NC.

Job Responsibilities:

• Observability Engineering:
• Design, scale, optimize, and manage Prometheus and Grafana environments.
• Write advanced PromQL queries, dashboards, visualizations, and metric-based calculations.
• Build out and maintain Grafana instances, supporting multi-team use cases.
• Leverage Dynatrace with strong proficiency in metrics and analytics to deliver efficient, actionable observability solutions for engineering and operations teams (e.g., dashboards, insights, reports).
• Analyze telemetry data to identify the metrics that matter (MTM), drive actionable insights, and influence engineering decisions.
• Site Reliability Engineering:
• Apply and evolve an SRE Maturity Model to help teams mature across observability, resilience, automation, and reliability.
• Establish, implement, and maintain Service Level Objectives (SLOs) and error budgets across applications and services.
• Partner effectively with engineering, product, operations, and leadership teams; translate complex technical insights into clear, actionable communication.
• Identify and reduce toil through automation, tooling improvements, and process refinement.
• Support incident analysis, reliability reviews, and continuous improvement initiatives.

Job Qualifications:

• Familiarity with SRE principles, maturity models, and reliability roadmaps.
• Demonstrated experience improving application reliability via data-driven decisions.
• Hands-on experience with Prometheus, Grafana, and PromQL.
• Strong understanding of Dynatrace, metric analysis, and observability practices.
• Excellent communication skills and ability to collaborate across diverse technical and non-technical teams.
• Strong analytical and problem-solving skills with a bias for action.

Preferred Job Qualifications:

• Experience with Kubernetes, cloud platforms (AWS/GCP/Azure), or CI/CD pipelines.
• Experience with Automation
• Experience with large-scale distributed systems or high-availability architectures.

Job Details:

• Job Type: Contract
• Location: Remote
• Pay Rate Range: $53-$62/hr.
• ITAR obligations are associated with this role, U.S. citizenship, U.S. legal permanent resident status, or protected person status under 8 U.S.C.
• 1324b(a) (1), (3) is required.

Benefits Package: Protingent offers competitive salaries, 2 insurance plans (100% paid for employee only - HDHP plan, and a buy-up POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.

About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.