Junior IT Support Specialist (Part-Time to Full-Time)

Junior IT Support Specialist (Part-Time to Full-Time)

Protek-IT | Chicago, IL

Are you the go-to tech expert among your friends and family? Do you have a knack for troubleshooting and a passion for IT support? Join our team at Protek-IT as an Entry-Level IT Support Specialist, starting part-time with a clear path to full-time.

Position Summary

This is a part-time role (20–30 hrs/week) for the first 3 months as a trial period, with the goal of moving to full-time based on performance.
You'll provide Level I Technical Support for our clients, assist with deployments, and document client requests. Day to day, you'll work assigned tickets, resolve issues remotely and on-site, and escalate when needed.

What We're Looking For

Required:

• Excellent customer service skills remotely, in person, and in written communication
• Certification in IT-related fields (CompTIA A , Network , Google IT Support, Microsoft MS-900, AZ-900)
• Proficient in PC and Mac setup and troubleshooting
• Basic knowledge of networking principles (LAN/Wi-Fi) and remote support tools
• Valid driver's license and reliable transportation (3–5 weekly client site visits)
• Comfortable with hands-on hardware work: racking, cabling, mounting, lifting up to 50 lbs
• Enthusiasm for technology and a genuine interest in helping people
• Reliable, personable, and committed to growth

Nice to Have:

• Familiarity with PSA/RMM and remote support tools (we use HaloPSA, N-central, Hudu, Huntress, CIPP, etc.)
• Experience with AI prompting tools (e.g., ChatGPT, Copilot, Claude) for troubleshooting and productivity

Your Responsibilities

• Work tickets assigned and scheduled by the Support Coordinator (5–15 daily part-time / 10–20 full-time)
• Resolve Level I technical issues independently; escalate when needed
• Communicate technical concepts clearly using plain language
• Perform 3–5 on-site client visits per week as scheduled
• Document resolutions and create/improve workflows

Key Duties

• Respond and work on tickets assigned by the Support Coordinator
• Remotely resolve Level I issues: password resets/unlocks, printer/scanner installs, Windows/macOS troubleshooting, Microsoft 365 admin tasks
• Perform on-site client visits: PC/printer installs, basic LAN/Wi-Fi network troubleshooting, and hardware deployments
• Set up and troubleshoot VPN connections
• Prepare PCs or Macs for deployment
• Coordinate with the Support Coordinator for on-site scheduling
• Contribute to process improvement and knowledge base articles

Interview Process

1. 30-minute introductory call with the owner

2. In-person meeting at our office to meet the team

Company Overview

Protek-IT is a managed service provider (MSP) specializing in efficient, personalized IT support for small businesses and non-profits in the Chicagoland area. We support 100 SMBs across manufacturing, legal, real estate, and professional services. We're a tight team of 10 who go above and beyond, communicate directly, and have each other's backs.

Compensation & Benefits

· Pay: $20–$27/hr based on experience and qualifications

· Part-time phase (months 1–3): Certification reimbursement weekly office lunches

· Upon full-time conversion:

• 100% paid Blue Cross Blue Shield healthcare (after 30 days FT)
• 401(k) with 4% company match (after first year)
• Unlimited PTO based on performance and coverage
• Professional development assistance

Schedule & Location

Months 1–3 (Part-Time)

• Monday–Friday, 20–30 hrs/week
• In-office client on-sites. No WFH.

Month 4 (Full-Time) Monday–Friday

Flexible hybrid: 3 days in-office/on-site, 2 days remote

Office: 5019 W Lawrence Ave, Chicago, IL

Experience

• Customer service: 1 year (Required)
• Computer support: 1 year (Required)
• Computer networking: 1 year (Preferred)

Education: High school diploma or equivalent (Preferred)