Director of Claims Operations

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

Join Protective Life Insurance Company as a Strategic Leader in Claims Operations

At Protective Life, we’re committed to delivering financial security and exceptional service to our customers. As part of our Life & Health Claims organization, the Director of Claims plays a pivotal role in shaping the future of Claims Operations while aligning with the broader vision of Customer Center Operations and Protective’s corporate objectives. This leadership position drives operational excellence, fosters innovation, and ensures compliance—all while creating a customer-focused experience.

Key Responsibilities:

• Leadership & Development: Build an engaged, inclusive team aligned with strategic goals; coach, mentor, and promote professional growth
• Customer Experience: Capture and act on beneficiary and employee feedback to ensure organizational alignment
• Vendor & Outsourcing Management: Oversee vendor relationships and outsourcing strategies to drive growth and optimize costs
• Unreported Death Program: Ensure compliance through timely processes, reporting, and oversight of onshore/offshore operations; prepare audit reports
• Relationship Management: Maintain cross-functional relationships and serve as SME for Claims operations and vendor best practices
• Claims Committee: Participate as voting member to review and decide on complex or high-value claims
• Business Process Improvement: Lead and support initiatives to streamline processes, enhance efficiency, and improve user experience
  
  
  

Knowledge & Skills:

• Knowledge of claims operations or the demonstrated ability to come up-to-speed quickly in unfamiliar areas of the business.
• Demonstrated ability to quickly learn unfamiliar business areas and make sound, on-the-spot decisions aligned with corporate goals and values
• Skilled in strategic planning, identifying business opportunities, and implementing procedural and technical solutions to optimize outcomes
• Strong change management leadership; advocates for transformation and leads by example with a positive, collaborative approach
• Proficient in data analysis and problem-solving, simplifying complex issues to drive actionable insights and continuous improvement
• Builds trusted partnerships, maintains confidentiality, and mentors talent while contributing to projects that enhance customer experience
  
  
  

Requirements:

• Bachelor’s degree in Business or equivalent experience, with 5 years in management (claims management preferred) and financial services, ideally life insurance
• Proven ability to influence stakeholders without formal authority; skilled in adapting to change, ambiguity, and tight deadlines
• Strong communication, presentation, and interpersonal skills with leadership and stakeholders; excellent verbal/written and organizational abilities
• Advanced analytical and problem-solving skills to simplify complex issues; high attention to detail while managing multiple priorities independently
• Knowledge of claims regulatory requirements preferred; committed to compliance and continuous improvement
  
  
  

Employee Benefits:

We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Accommodations for Applicants with a Disability:

If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Protective’s targeted salary range for this position is $90,000 to $113,760. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.