Director of Professional Services

Director of Professional Services

Salary Range: $165k to $180k

Overview

A growing technology services organization is seeking a Director of Professional Services to lead consulting delivery operations, drive client success, and support business growth initiatives. This leadership role is responsible for overseeing end-to-end delivery of IT consulting engagements, including project scoping, execution, implementation, and transition to managed services support.

The ideal candidate brings a strong blend of technical leadership, operational management, financial accountability, and client-facing consulting experience within an MSP or IT services environment.

Key Responsibilities

Professional Services Leadership

• Lead and mentor a team of consultants, engineers, and project leaders
• Manage resource allocation, utilization, and project staffing across multiple engagements
• Conduct performance evaluations, coaching, and professional development planning
• Build scalable delivery processes and reduce operational dependencies through cross-training and documentation

Project Delivery & Operations

• Oversee active consulting engagements to ensure successful delivery within scope, timeline, and budget
• Establish and maintain standardized delivery methodologies, documentation standards, and implementation procedures
• Manage project risks including scope creep, resource constraints, and technical blockers
• Ensure smooth transition of completed projects into ongoing managed services support
• Maintain high levels of client satisfaction through proactive communication and operational excellence

Financial & Business Performance

• Own consulting services profitability, revenue realization, and contribution margin performance
• Drive successful project execution with strong focus on forecasting, budgeting, and resource planning
• Monitor engagement health, utilization metrics, and delivery KPIs
• Support operational efficiency and continuous process improvement initiatives

Business Development Support

• Partner with sales and account management teams on pre-sales activities including discovery, solution design, scoping, and effort estimation
• Participate in proposal development, client presentations, and strategic planning discussions
• Identify opportunities to expand client relationships and convert consulting engagements into recurring managed services opportunities
• Assist in developing repeatable service offerings and scalable consulting solutions

Strategic & Technical Leadership

• Stay current on emerging technologies and industry best practices
• Provide leadership across infrastructure, cloud, networking, security, endpoint management, and managed services operations
• Collaborate cross-functionally with technical operations, service desk, infrastructure, and security teams
• Drive improvements in service delivery methodology, client experience, and operational maturity

Qualifications for the Role

Required Experience

• Bachelor’s degree in Information Technology, Computer Science, Business, or related field preferred
• 10 years of experience in IT consulting, professional services, or technical project delivery
• 7 years of leadership experience managing technical teams and client engagements
• Experience working within an MSP, managed services, or IT services organization
• Proven track record delivering complex projects on time and within budget
• Experience supporting pre-sales efforts, proposal development, and client presentations
• Strong understanding of project financials, budgeting, forecasting, and margin management

Technical Knowledge

• Broad technical understanding across:
• Microsoft Azure and cloud technologies
• Microsoft 365 environments
• Infrastructure and systems administration
• Networking and security
• Backup and disaster recovery solutions
• Endpoint management and managed services operations
• Familiarity with Cisco Meraki and enterprise networking concepts preferred
• Knowledge of IT service management frameworks and professional services delivery models

Preferred Certifications

• PMP
• ITIL
• Microsoft Certifications
• Other relevant infrastructure, cloud, or project management certifications

Core Competencies

• Leadership and team development
• Strategic planning and operational execution
• Client relationship management
• Financial and business acumen
• Project and program management
• Communication and presentation skills
• Problem-solving and decision-making
• Adaptability and change management

Additional Information

• Leadership role with oversight of multiple concurrent client engagements
• Opportunity to influence delivery strategy, operational growth, and consulting excellence
• Collaborative environment focused on innovation, client success, and continuous improvement