What are the responsibilities and job description for the Customer Service Specialist position at ProStaffing?
Customer Service Specialist
Schedule: Monday-Friday, 8am-5pm
Hourly Pay: Starting at $25/hr
Location: Statesville, NC
Job Type: Temp to Hire
Location: Statesville, NC
Job Type: Temp to Hire
We are seeking an experienced Customer Service Specialist to join a fast-paced administrative environment. This is an excellent opportunity for someone with strong customer service, order management, logistics, and organizational skills who enjoys working directly with customers and supporting day-to-day business operations.
Job Duties:
- Manage customer orders throughout the full order lifecycle, including sales orders, status updates, fulfillment, invoicing, and account inquiries.
- Assist with inventory management of imported finished goods.
- Coordinate shipments and work closely with the Logistics team to ensure orders are completed accurately and on time.
- Serve as a point of contact for customers and provide timely, professional communication.
- Assist with purchase orders, sales orders, shipping, invoicing, and past-due account inquiries.
- Maintain accurate customer, inventory, and order information.
- Complete weekly reports and other assignments as requested.
- Greet and assist visitors, customers, and applicants.
- Assist with planning and coordinating company events.
- Prepare FedEx and UPS packages as needed.
- Order and maintain office and breakroom supplies.
- Assist with filing, data entry, and other general administrative responsibilities.
- Other duties as assigned.
Qualifications:
- Bachelor’s degree or 1-2 years of related experience/training; equivalent combinations of education and experience will be considered.
- Previous customer service, order processing, logistics, inventory, or administrative experience preferred.
- Strong written and verbal communication skills.
- Excellent organization and attention to detail.
- Ability to communicate professionally with customers and team members.
- Strong problem-solving skills and ability to work with limited supervision.
- Comfortable working with numbers, percentages, rates, and basic business calculations.
- Proficiency with Microsoft Office Suite and ability to learn new computer programs.
- Experience with Priority, SPS, or similar order/inventory systems is a plus.
- Ability to manage multiple priorities in a fast-paced environment.
- Positive attitude and strong customer service skills.
Environment:
- Professional office/administrative environment.
- Primarily seated position with regular computer and telephone use.
- Occasional standing, walking, and lifting of lighter items may be required.
Interested? Apply today to join a growing team where you can use your customer service, administrative, and logistics experience in a Monday-Friday position!
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