What are the responsibilities and job description for the Account Manager position at Prosponsive Logistics?
Join our high-energy, devoted team of motivated go-getters at Prosponsive Logistics! We are looking for a self-starter who is excited to jump into a customer-oriented role in the pertinent industry of transportation and logistics! Prosponsive Logistics is a third-party logistics company (3PL) with a focus on building relationships externally with customers and carriers, and internally with our co-workers, tenured and new to the team! We are growing in sales, size and people, and we hope YOU are eager to be an important component to our growth and success at our office in Pelham, AL!
Job Description:
As an Account Manager, you will work with shippers, manufacturers, and receivers to coordinate and support successful transportation solutions for Prosponsive's customers. We strive to approach all situations with a Prosponsive® mindset and action plan, meaning we proactively communicate with our customers, carriers, and anyone involved in the full cycle of transportation solutions. The account manager is responsible for consistently communicating with all parties involved and must implement corrective action as needed in order to ensure that a standard of service and a high level of customer satisfaction is maintained daily. This position reports to the Branch Manager.
Core Functions/Expectations:
- Develop and manage a portfolio of customer accounts with a focus on promoting growth and achieving long term relationships, as well as maintaining successful performance levels required by customer.
- Provide quality service to all customers; build relationships based off clear, honest, and timely communication. Additionally, maintain acceptable metric scores for all customers to ensure retention of the customers and growth as opportunities are presented.
- Analyze customer inquiries, make informed decisions with information presented, and provide quality and timely updates to customer as well as solutions to any problems.
- Weekly communication is required for all customers and contacts within each account, as well as occasional in-person visits to existing and potential customers.
- Stay informed with current market conditions including advertising and promotional trends that develop within each customer. Each customer has steady inbound/outbound locations that consistently serve their needs, so each Prosponsive account rep needs to understand and maintain current market knowledge.
- Capture all leads for growth opportunities through participation in all RFQ, RFP, and spot bid opportunities. If opportunities are presented, make sure to ask the right questions to why we are quoting a lane/load to gain more knowledge and try to give us leverage on securing more business.
- Each account rep needs to maintain current market knowledge to enhance their ability to quote lanes or loads by themselves as opportunities are presented. With this, each account rep needs to understand the process in which the customer wants the quotes submitted.
- Responsible for achieving daily and weekly minimum expectations and KPI’s:
- 10 Loads Daily
- 30 Outbound Calls Daily
- 90 minutes on the phone Daily (Average 3-5 minutes per outbound call)
- 8-12 new opportunities monthly from existing customers/contacts or make new ones. Can include 1 load for spot opportunities or bidding on new lanes.
- Quoting all spot opportunities as presented through load boards, blast emails, or direct contact
- Complete all loads in the system for the previous week by Friday of the following week
- Business Partners: Every account rep will have a business partner that must be up to date and informed with all existing customers to ensure seamless communication and performance while certain people are away from the office
CULTURE & PERKS:
- Back-to-Back Winners of AJC's Top 100 Workplaces
- Free Friday Breakfast weekly
- Holiday & "just because" celebrations
- 401K
- Insurance offered: Health, Vision, Dental
- Casual dress code
- Encouraging, friendly, motivating environment and atmosphere
*This role is compensation with a base salary plus commission