What are the responsibilities and job description for the Claims Examiner I position at Prosperity Life?
Job Summary
The claims auditor is responsible for providing customer service to policy holders and beneficiaries and facilitating the claims process.
Essential Functions
The claims auditor is responsible for providing customer service to policy holders and beneficiaries and facilitating the claims process.
Essential Functions
- Receive notification of death of policyholder
- Process death benefits for life and annuity claims
- Order and review policyholder files
- Complete worksheet of policy information
- Send information about requirements and options for payment of benefits to beneficiary or appropriate persons
- Provide all required written correspondence in a timely, accurate and professional manner
- Answer requests regarding policy provisions, billing, bank drafts, interest rates, cash value, and accounting
- Calculate interest payments on death benefits where it is a state requirement
- Calculate and report any taxable gain on annuity or life insurance distributions
- Enter address and billing, and any other pertinent information changes into database
- Request checks from accounting and send to beneficiary
- Answer information calls regarding claims
- Send follow-up notices on pending claim files
- Send notification of death benefits to states when required
- Perform other duties as assigned
- Previous insurance experience preferred
- Strong interpersonal skills
- Must have advanced computer skills in Microsoft Office.
- High school diploma or equivalent
- Associate’s degree strongly preferred
- None required
- This position does not require supervisory responsibilities
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- Regular and predictable attendance is required. Overtime may be required at peak times.
- The employee is regularly required to use hands to handle or feel. The employee is regularly required to talk or hear.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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