Field Compensation Specialist

Summary

Agency ensures that agents are properly contracted, licensed, and appointed to conduct business on behalf of NWL. The department ensures that agents are paid commissions and bonuses in accordance with their agent contracts and Company guidelines. The department ensures that agents are terminated in accordance with states regulations and Company guidelines and that debts due the Company from agents are collected.

Essential Functions

• Review, sort, and disburse agent commission statements and commission payments by Company check or EFT
• Verify that the calculation of commissions, frequency of payments, and method of payment are as requested by the agents and as authorized by the Company.
• Create, update, and maintain accurate agent records
• Process all aspects of LBR applications by coding them into policy system and preparing and delivering policy endorsements and cover letters to the policy owners.
• Process journal entries based on requests received from agents or from other departments to charge or credit agent commission accounts for various expenditures.
• Communicate with agents in English and/or Foreign Language and serve as Foreign Language interpreter for the department.
• Review and reissue, when necessary, lost or stale-dated commission checks.
• Review and process requests for commission payment via EFT and ensure compliance with Federal Reserve ACH regulations, update and/or correct agents' EFT records.
• Prepare and disseminate agents' group insurance enrollment packets and related correspondence
• Review, sort, and distribute monthly agent reports to agents and other NWL departments.
• Research problems/questions with commission payments for domestic and international agents
  
  

Knowledge, Skills & Abilities

• Fully bilingual (English and Spanish)
• Accounting or general business preferred
• Strong telephone skills and customer service
• Skills in light bookkeeping and basic accounting skills
• Familiar with Word, Excel and Power Point
  
  

Education & Experience

• High School diploma or equivalent
• 1-2 years' experience in related areas
  
  

Licenses & Certifications

• None required
  
  

Supervision & Leadership

• No Supervision responsibilities
  
  

Work Environment

• This job operates in a professional office environment. This role routinely uses standard
  
  

office equipment such as computers, phones, photocopiers, filing cabinets and fax

machines.

• Regular and predictable attendance is required. Overtime may be required at peak times.
• The employee is regularly required to use hands to handle or feel. The employee is
  
  

regularly required to talk or hear.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable
  
  

accommodations may be made to enable individuals with disabilities to perform the