Mortgage Support Specialist

At Prosperity Home Mortgage, we are committed to empowering our clients to fulfill their homeownership aspirations. As a top-tier provider in the mortgage industry, we emphasize exceptional customer service and comprehensive support throughout the mortgage journey. We are currently looking for a motivated and knowledgeable Mortgage Support Specialist to join our vibrant team, ensuring our clients receive outstanding service every step of the way.

Position Overview:

Reporting directly to a Regional or Area Sales Leader, the Mortgage Support Specialist will provide essential administrative, marketing, and sales support to the designated sales team. Your role will be pivotal in fostering strong relationships within the team to guarantee a seamless and positive customer experience.

Key Responsibilities:

• Perform clerical and administrative tasks, including filing, typing, and data entry as assigned.
• Support marketing initiatives by preparing promotional materials, identifying potential customers, and analyzing market trends to create sales literature.
• Respond to client inquiries regarding loan activity on behalf of the Mortgage Consultant.
• Assist in gathering necessary documentation from borrowers to ensure complete submissions to Underwriting.
• Follow up with customers and vendors to verify that all files are in order.
• Order credit reports, appraisals, and condo questionnaires as needed.
• Conduct preliminary reviews of loan files to ensure compliance with underwriting guidelines and approval criteria.
• Complete setup instructions by reviewing borrower documentation (pay stubs, credit reports, bank statements, and W2s) for accuracy.
• Perform follow-up tasks necessary to meet closing deadlines, including communication with title and insurance companies, the branch closing department, and customers, along with post-closing follow-ups.
• Adhere to all industry regulations, requirements, and applicable state/federal laws in relation to job duties.
• Undertake additional tasks as assigned.

Qualifications:

• High school diploma or equivalent; a Bachelor’s degree in finance, business, or a related field is preferred.
• Previous customer service experience, ideally in the mortgage or financial services sector.
• Strong understanding of mortgage products, processes, and regulatory standards.
• Excellent communication and interpersonal skills, capable of building rapport with a diverse clientele.
• Exceptional organizational abilities and attention to detail, with the capacity to manage multiple tasks concurrently.
• Proficient in Microsoft Office Suite and experienced with CRM software.
• Ability to work independently and collaborate effectively within a team environment.

Why Join Us:

• Competitive salary and a comprehensive benefits package.
• Opportunities for professional growth and career advancement.
• A supportive and inclusive workplace culture.
• The rewarding chance to positively impact clients’ lives by helping them achieve their homeownership goals.

Prosperity Home Mortgage, LLC is an Equal Opportunity Employer and is committed to Diversity, Equity, and Inclusion in the workplace.  We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.