Overnight Houseperson at Courtyard by Marriott (34799)

At Courtyard by Marriott, we believe our guests select Courtyard by Marriott because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.  This position reports to the Housekeeping Supervisor. 

This part-time role is essential in maintaining the cleanliness and overall appearance of the hotel during overnight hours.

Position Summary: 

The Houseperson at Courtyard by Marriott Hotel is an essential team member, dedicated to maintaining the cleanliness and organization of the hotel's public spaces and guest areas. The Houseperson ensures that all common areas are immaculate, beds are stripped, and housekeeping carts are stocked efficiently.

This role is crucial in guaranteeing each guest's stay is comfortable and enjoyable, reflecting the high standards of cleanliness and presentation synonymous with Courtyard by Marriott. The Houseperson demonstrates attention to detail, effective time management, and a strong work ethic.

Key responsibilities include assisting the housekeeping team, ensuring all supplies are readily available, and collaborating with other hotel departments to address guest needs promptly. A successful Houseperson at Courtyard by Marriott possesses strong teamwork skills, a positive attitude, and a steadfast commitment to delivering exceptional service, enhancing the overall guest experience.

Essential Duties and Responsibilities (Other duties may be assigned): 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• Clean and maintain all common areas of the hotel, including hallways, lobby, and public restrooms
• Assist housekeeping staff with cleaning guest rooms when needed
• Manage and stock housekeeping carts with necessary supplies
• Handle guest requests promptly and professionally
• Perform regular deep cleaning tasks such as carpet shampooing, floor polishing, and furniture maintenance
• Assist with laundry duties, including washing, drying, and folding linens
• Ensure all cleaning equipment is properly maintained and stored
• Follow all safety protocols and procedures to maintain a safe working environment
• Collaborate with other hotel staff to provide excellent customer service to guests
• Attend training sessions and meetings as required to stay updated on hotel policies and procedures

Other Essential Job Duties: (Continued)

• Attends hotel and department meetings and other functions required by management
• Communicates all pertinent information to Housekeeping Supervisor and/or Executive Housekeeper
• Must be available to work weekends and holidays
• Arrives to work on time, ready to clock in, in a clean/pressed uniform and non-slip shoes. Must maintain high standards of personal appearance and grooming. Wears name tag at all times when at work
• Must be attentive, courteous and efficient at all times when dealing with the Guests and co-workers
• Comply at all times with compliance standards and regulations to encourage safe and efficient hotel operations
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel in such a manner that promotes harmony and goodwill throughout the workplace
• Be familiar with all policies and hotel rules, and hotel terminology
• Must be capable of self-supervision and have the ability to manage time accordingly in order to complete the required work

Qualifications Requirements:  

• A minimum of 1 year of progressive experience in hotel housekeeping
• Minimum age requirement of 18 years

Knowledge and Skills: 

• Proficiency in multitasking is essential
• Ability to meet the needs of others in a dynamic and fast-paced setting
• Possess a friendly demeanor and the ability to address guest requests and concerns promptly and courteously.
• Proficiency in using cleaning equipment and supplies, including vacuums, mops, and disinfectants, to sanitize bathrooms and other room areas.
• Understanding of hotel safety and sanitation protocols to ensure a safe and hygienic environment for guests and staff.
• Capability to perform physically demanding tasks such as lifting, bending, and standing for extended periods.
• Knowledge of safety protocols to handle chemicals 
• Ability to keep track of room supplies, restock as necessary, and maintain an organized work area.

Reasoning Ability:   
Join our dynamic team at Courtyard by Marriott, where the environment is lively and fast-paced. As a Houseperson, you'll need to take initiative, noticing what needs to be done before it becomes urgent. Good reasoning skills are essential, as they help you tackle challenges smoothly and maintain a high standard of service. This ability to think ahead and solve problems efficiently ensures that you, along with the Laundry Attendants, can perform your duties effectively. Your efforts will play a crucial role in enhancing the overall experience for our guests.
 
Physical Demands: 

As a Houseperson at Courtyard by Marriott, you will be engaged in various physical tasks requiring endurance, agility, and attention to detail. This role involves standing and moving for long periods while performing duties such as cleaning, furniture rearrangement, restocking supplies, and maintaining cleanliness in common areas. You will need physical strength and proper lifting techniques to safely move and transport heavy items. Handling delicate objects and operating cleaning equipment efficiently requires good coordination.

The job includes activities like standing, walking, bending, reaching, and using your hands for tasks. You'll perform repetitive motions and should be able to lift, carry, push, or pull up to 50 lbs. Good vision is necessary, including close and distance vision, color recognition, and depth perception. You will also work on large projects that involve heavy lifting, such as moving sofa beds, mattresses, and other furniture to ensure thorough cleaning and maintenance. Stamina, flexibility, and maintaining high standards in a dynamic environment are key.

Physical Demands Continued: 
 

• Continuous standing
• Frequent walking
• No sitting
• Normal neck motion
• Maximum carrying weight up to 10-25 pounds (supplies)
• Carrying distance up to 20 feet
• Moderate reaching
• Intermittent overhead lifting
• Frequent waist to chest level lifting
• Intermittent floor level lifting
• Occasional climbing on a stool
• No crawling
• Seldom balancing
• Intermittent crouching
• Intermittent kneeling
• Pushing and pulling maximum weight up to 150 pounds is intermittent (Housekeeping cart)
• Intermittent pushing and pulling to vacuum, open, and close drawers
• Frequent bending and twisting when washing bathrooms
• Continuous standing and reaching when cleaning bathroom surfaces
• Continuous and repetitive use of hands (hold, grip, grasp, finger, feel)
• Continuous use of feet
• Must be capable of climbing and descending stairs during the shift
• Frequent lifting and moving of linens and towels
• Regularly dusting and wiping surfaces
• Frequent trash removal
• Regular window and mirror cleaning
• Occasional lifting of furniture to clean underneath

 
Work Environment: 
 
The work environment for the Houseperson position at Courtyard by Marriott is designed to be both comfortable and efficient. As a Houseperson, you will primarily work indoors,  ensuring that common areas are cleaned and maintained to the highest standards. The atmosphere is one of teamwork and professionalism, where attention to detail and a positive attitude are highly valued. 
 
•    The setting in the work environment is primarily inside.  

 This job description is not an exhaustive list of all job functions that are required of an employee in this position. 
Therefore, other duties may be asked of an employee in this position from time to time. 

Salary : $21 - $22