Housekeeping Supervisor at Anaheim Resort Suites (35817)

The Housekeeping Supervisor is responsible for ensuring that guest rooms are maintained to the highest cleanliness standards. Their role involves more than just overseeing cleaning; they ensure guests enjoy a comfortable and pleasant stay by upholding Hilton's renowned standards of cleanliness. Being detail-oriented, managing time effectively, and having a strong work ethic are crucial for this position. Housekeeping Supervisors collaborate with other hotel departments to promptly address guest needs and requests. A successful Housekeeping Supervisor not only ensures rooms are well-maintained but also demonstrates a positive attitude, excellent teamwork skills, and a commitment to providing outstanding service to enhance the guest experience.

Essential Job Duties and Responsibilities (Other duties may be assigned): 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Assigning housekeeping tasks to staff and inspecting work to ensure that the standards of cleanliness are met
• Regularly taking inventory of cleaning supplies and ordering stock as needed
• Issuing cleaning supplies and equipment to housekeeping staff as needed
• Oversee the cleaning and upkeep of hotel rooms to ensure standards are met
• Ensure all areas, such as guest rooms and bathrooms, are properly maintained and cleaned by the housekeeping staff
• Inspect rooms to ensure linens are changed, beds are properly made, and areas are vacuumed, dusted, mopped, and windows are cleaned
• Make sure amenities in guest rooms and bathrooms, such as toiletries, coffee, tea, towels, and linens, are replenished as needed
• Respond promptly and effectively to guest requests and resolve any issues or complaints
• Work closely with the housekeeping team to achieve departmental goals and deliver outstanding service
• Uphold hotel standards and procedures to exceed guest expectations, including managing lost and found items, ensuring guest privacy, and securing rooms after cleaning
• Uphold all safety and security procedures to ensure a safe environment for guests and staff
• Engage in training and development opportunities to enhance job performance

• Adhere to all safety and security procedures to provide a safe environment for guests and colleagues
• Collaborate with team members to achieve department goals and deliver outstanding service
• Report any maintenance issues or damages in rooms to the appropriate department for timely resolution
• Follow environmentally friendly practices and procedures to support sustainability effort

Other Essential Duties: (Continued)

• Attends hotel and department meetings and other functions required by management
• Communicates all pertinent information to Executive Housekeeper
• Must be available to work weekends and holidays
• Arrives to work on time, ready to clock in, in a clean/pressed uniform and non-slip shoes
• Must maintain high standards of personal appearance and grooming
• Wears name tag at all times when at work
• Must be attentive, courteous and efficient at all times when dealing with the guests and co-workers
• Comply at all times with compliance standards and regulations to encourage safe and efficient hotel operations
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel in such a manner that promotes harmony and goodwill throughout the workplace
• Be familiar with all policies and hotel rules, and hotel terminology
• Must be capable of self-supervision and have the ability to manage time accordingly in order to complete the required wor

Qualifications Requirements:  

• A minimum of 1 year of progressive experience in hotel housekeeping
• Minimum age requirement of 18 years

Knowledge and Skills: 

• Proficiency in multitasking is essential
• Ability to meet the needs of others in a dynamic and fast-paced setting
• Possess a friendly demeanor and the ability to address guest requests and concerns promptly and courteously
• Proficiency in using cleaning equipment and supplies, including vacuums, mops, and disinfectants, to sanitize bathrooms and other room areas
• Understanding of hotel safety and sanitation protocols to ensure a safe and hygienic environment for guests and staff
• Capability to perform physically demanding tasks such as lifting, bending, and standing for extended periods
• Knowledge of safety protocols to handle chemicals 
• Ability to keep track of room supplies, restock as necessary, and maintain an organized work area

 
Reasoning Ability:   

Housekeeping Supervisors need strong reasoning skills. They should be able to think clearly about situations, make good decisions, and prioritize tasks to ensure guest rooms are maintained to high standards. They must also adapt quickly to changes, such as handling special guest requests or addressing issues that arise during their shift. Additionally, Housekeeping Supervisors oversee the work of room attendants, ensuring that cleaning procedures are followed correctly.
 
Physical Demands: 

As a Housekeeping Supervisor, you will engage in various activities that demand stamina, agility, and keen attention to detail. Your primary responsibilities include overseeing the cleanliness and organization of guest rooms, ensuring that they meet the hotel's high standards. Reasonable accommodation may be available for individuals with disabilities.
Physical Demands Continued: 

• Continuous standing
• Frequent walking
• No sitting
• Normal neck motion
• Maximum carrying weight up to 10-25 pounds (supplies)
• Carrying distance up to 20 feet
• Moderate Reaching
• Intermittent overhead lifting
• Frequent waist to chest level lifting
• Intermittent floor level lifting
• Climbing on stool is occasional
• No crawling
• Balancing is seldom
• Crouching is seldom
• Kneeling is intermittent
• Pushing and pulling maximum weight up to 150 pounds is intermittent (Hskp. Cart)
• Intermittent pushing and pulling 
• Frequent bending and twisting 
• Continuous standing and reaching 
• Continuous and repetitive use of hands manipulating items (hold, grip, grasp, finger, feel)
• Continuous use of feet 
• Must be capable of climbing and descending stairs during the shift

Work Environment:   
The work environment for a Housekeeping Supervisor is designed to be both comfortable and efficient. As a housekeeping supervisor, you will primarily work indoors, ensuring that guest rooms are cleaned and maintained to the highest standards. The atmosphere is one of teamwork and professionalism, where attention to detail and a positive attitude are highly valued. 

This job description is not an exhaustive list of all job functions that are required of an employee in this position, and employees are expected to work collaboratively as a team to achieve the company's goals; therefore, other duties may be asked of an employee in this position from time to time.

Salary : $20 - $21