Night Auditor at Homewood Suites (35934)

We are hiring dedicated night auditors for both part-time and full-time positions.

The Night Auditor plays a pivotal role in our hospitality team, ensuring that our guests enjoy a seamless and hospitable stay during the night hours. This position is at the core of our hotel's nighttime operations, offering a unique blend of guest services and financial management tasks. Working closely with the Assistant General Manager and Front Office Manager, the Night Auditor is responsible for welcoming guests, handling late check-ins and early check-outs, managing room reservations, and addressing any guest inquiries that arise overnight. Additionally, this role involves performing end-of-day accounting tasks, auditing the day's financial transactions, and preparing reports for management. The Night Auditor must possess strong communication skills, a welcoming and professional demeanor, and the ability to address guest issues with efficiency and discretion. 
 
Essential Job Duties and Responsibilities (Other duties may be assigned): 
 
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.   

• Reconcile and verify financial transactions of the day, ensuring accuracy and compliance with hotel policies

• Compile and distribute daily financial reports, including revenue summaries and occupancy statistics

• Greet guests upon arrival and provide a friendly, professional welcome

• Handle guest check-ins and check-outs, ensuring all necessary information is collected and entered into the hotel’s system

• Handle reservations, including changes and cancellations, and ensure guest preferences and requests are noted

• Allocate rooms to guests based on their preferences and availability, ensuring a smooth check-in experience

• Offer guests accurate information about the hotel’s services, facilities, and local attractions

• Address guest inquiries, concerns, and complaints promptly and professionally, ensuring guest satisfaction

• Assist guests with booking transportation, restaurant reservations, and event tickets

• Explain and manage guest loyalty programs, enrolling new members and updating existing accounts

• Handle cash, credit card, and other forms of payments accurately and securely

• Prepare and present invoices to guests upon check-out, ensuring all charges are correct

• Process refunds and adjustments as needed, following hotel policies

• Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled

• Complete shift reports detailing guest activities, incidents, and any outstanding issues for the next shift

• Answer phone calls and emails promptly, assisting guests with inquiries and bookings

Other Essential Duties: (Continued)

• Attends hotel and department meetings and other functions required by management
• Communicates all pertinent information to Front Desk Supervisor and/or Assistant General Manager 
• Must be available to work weekends and holidays
• Arrives to work on time, ready to clock in, in a clean/pressed uniform and non-slip shoes
• Must maintain high standards of personal appearance and grooming
• Wears name tag at all times when at work
• Must be attentive, courteous and efficient at all times when dealing with the guests and co-workers
• Comply at all times with compliance standards and regulations to encourage safe and efficient hotel operations
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel in such a manner that promotes harmony and goodwill throughout the workplace
• Be familiar with all policies and hotel rules, and hotel terminology
• Must be capable of self-supervision and have the ability to manage time accordingly in order to complete the required work

Qualifications Requirements: 
 

• Requires a High School Diploma or equivalent education. 
• Demonstrated ability to perform tasks with precision and accuracy.
• Basic understanding of accounting principles and financial reporting
• At least one year of progressive experience in hospitality, particularly in guest services. 
• Excellent verbal and written communication skills to interact effectively with guests and team members
• Ability to handle unexpected situations calmly and efficiently
• Possess a customer-centric attitude with refined professional presentation skills. 

  
Physical Demands: 
 
Reasonable accommodations may be available to enable individuals with disabilities to effectively meet these essential functions. 
 

•    Continuous standing and walking
•    Frequent walking
•    Minimal sitting
•    Normal neck motion
•    Maximum carrying weight up to 5-30 pounds 
•    Carrying distance up to 20 feet
•    Frequent Reaching
•    Intermittent overhead lifting
•    Frequent waist to chest level lifting
•    Intermittent floor level lifting
•    Occasional use of step stool
•    No crawling
•    Minimal balancing
•    Occasional crouching and kneeling
•    Intermittent pushing and pulling (luggage carts)
•    Frequent bending and twisting 
•    Continuous standing and reaching 
•    Continuous and repetitive use of hands (holding, gripping, grasping)
•    Continuous use of feet 
•    Climbing and descending stairs during shift

Work Environment:   
 
The work setting for a Night Auditor revolves around the front desk and the quieter, nocturnal aspects of the hotel, where you become a crucial point of contact for guests during the night. This role situates you at the core of hotel operations after dark, presenting a rare chance to engage with guests, oversee the transition from one day to the next, and ensure all financial transactions are accurately recorded and reconciled. It's an environment where attention to detail, a proactive approach to communication, and a genuine commitment to guest comfort are vital, empowering you to leave a lasting, positive impression on guests' experiences. 
  
This job description is not an exhaustive list of all job functions that are required of an employee in this position. 
Therefore, other duties may be asked of an employee in this position from time to time. 

Salary : $20 - $21