Full-Time Public Area Attendant at Hampton Inn & Suites (35751)

The Public Area Attendant plays a vital role in ensuring guest satisfaction by maintaining the cleanliness and organization of the hotel's public spaces. Key areas needing attention include the lobby, restrooms, and corridors. Beyond tidying, they uphold Hilton's high standards of cleanliness and work closely with other departments to address guest needs efficiently. Success in this role requires attention to detail, time management, teamwork, and a commitment to excellent service.

Essential Job Duties and Responsibilities (Other duties may be assigned): 

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.   

•    Clean and maintain public areas, such as the lobby and restrooms, while assisting with guest room setup
•    Check the designated areas throughout the day to assess their general condition, including guest bathrooms, the fitness center, the lobby, the bridge, the hotel entrance, pool restrooms, employees' restrooms, and locker rooms
•    Support room attendants by delivering necessary supplies and linens to guest rooms, helping streamline the cleaning process
•    Replenish lobby towels, tissue, toilet paper, toilet seat covers, and soap dispensers accordingly throughout the day
•    Occasionally helps deliver linen to storage
•    Clean all mirrors
•    Sweep and maintain the hotel's main entrance and the hotel’s entrance signs
•    Wipe down all basins, dispensers in bathroom, clean and sanitize toilets, and wipe down counter tops
•    Ensure all necessary housekeeping supplies, such as toiletries, cleaning agents, and linens, are stocked and replaced as needed to support the housekeeping team
•    Safely and efficiently operate cleaning equipment, such as vacuum cleaners and floor polishers, following standard operating procedures to maintain cleanliness standards
•    Identify any maintenance issues or damages in hotel areas and report them promptly to the appropriate department for timely resolution
•    Promptly attend to and resolve any guest requests related to housekeeping services, ensuring high levels of guest satisfaction
•    Assist in delivering linens and supplies to storage areas, room attendants, ensuring they are organized and ready for use
•    Follow all safety and security protocols to maintain a safe working environment for guests and colleagues
•    Work closely with team members to achieve departmental goals and deliver exceptional laundry services
•    Maintain hotel standards by managing housekeeping tasks to meet guest expectations, which includes handling lost and found items and ensuring the privacy and security of guest belongings
•    Follow environmentally friendly practices and procedures to contribute to the hotel's sustainability initiatives

Other Essential Duties: (Continued)

•    Attends hotel and department meetings and other functions required by management
•    Communicates all pertinent information to Housekeeping Supervisor and/or Executive Housekeeper
•    Must be available to work weekends and holidays
•    Arrives to work on time, ready to clock in, in a clean/pressed uniform and non-slip shoes
•    Must maintain high standards of personal appearance and grooming
•    Wears name tag at all times when at work
•    Must be attentive, courteous and efficient at all times when dealing with the guests and co-workers
•    Comply at all times with compliance standards and regulations to encourage safe and efficient hotel operations
•    Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel in such a manner that promotes harmony and goodwill throughout the workplace
•    Be familiar with all policies and hotel rules, and hotel terminology
•    Must be capable of self-supervision and have the ability to manage time accordingly in order to complete the required work

Qualifications Requirements:  

•    A minimum of 1 year of progressive experience in hotel housekeeping
•    Minimum age requirement of 18 years

Knowledge and Skills: 

•    Proficiency in multitasking is essential
•    Ability to meet the needs of others in a dynamic and fast-paced setting
•    Possess a friendly demeanor and the ability to address guest requests and concerns promptly and courteously
•    Proficiency in using housekeeping equipment and supplies, including vacuum cleaners, mops, and cleaning tools
•    Understanding of hotel safety and sanitation protocols to ensure a safe and hygienic environment for guests and staff
•    Capability to perform physically demanding tasks such as lifting heavy items, bending, and standing for extended periods
•    Knowledge of safety protocols for handling and using cleaning chemicals safely to maintain a secure environment
•    Ability to keep track of housekeeping supplies, restock as necessary, and maintain an organized and efficient work area
 
Reasoning Ability:   
 
Public area attendants must possess strong reasoning skills to make sound decisions and prioritize tasks effectively, ensuring cleanliness in guest areas and public spaces. They need to quickly adapt to changes, assist room attendants with special requests, and address any issues that arise during their shift. Their support is crucial in stocking supplies and preparing rooms for guests, contributing significantly to efficient housekeeping services.

Physical Demands: 
 
Reasonable accommodations may be available for individuals with disabilities.

•    Continuous standing
•    Frequent walking
•    No sitting
•    Normal neck motion
•    Maximum carrying weight up to 5-30 pounds (supplies)
•    Carrying distance up to 20 feet
•    Frequent Reaching
•    Intermittent overhead lifting
•    Frequent waist to chest level lifting
•    Intermittent floor level lifting
•    Climbing on stool is occasional
•    No crawling
•    Balancing is seldom
•    Crouching is occasional
•    Kneeling is seldom
•    Pushing and pulling maximum weight up to 150 pounds is intermittent (Housekeeping Cart)
•    Intermittent pushing and pulling 
•    Frequent bending and twisting 
•    Continuous standing and reaching 
•    Continuous and repetitive use of hands manipulating items (hold, grip, grasp, finger, feel)
•    Continuous use of feet 
•    Must be capable of climbing and descending stairs during the shift

Work Environment:   
 
The Public Area Attendant role offers a comfortable and efficient work environment. You'll work indoors, supporting room attendants by stocking and maintaining hotel rooms to high standards. Additionally, you'll ensure the cleanliness of public areas like lobbies and restrooms. The team values professionalism, attention to detail, and a positive attitude.

This job description is not an exhaustive list of all job functions that are required of an employee in this position, and employees are expected to work collaboratively as a team to achieve the company's goals; therefore, other duties may be asked of an employee in this position from time to time.

Salary : $18 - $19