What are the responsibilities and job description for the Help Desk Specialist position at Prospect Infosystem Inc.?
Help Desk
Madison, WI (Hybrid)
Need only Locals/No relocation allowed
Top Required Skills & Years of Experience
• At least 1 year of experience working with digital tools, systems, or platforms with a demonstrated ability to quickly learn new technologies.
• At least 6 months of experience in a customer service or client-facing role, with proven success in resolving issues and building positive relationships.
• At least 6 months of experience working in team-based environments, actively contributing to shared goals and engaging in open communication with colleagues.
Nice to Have Skills:
• Experience providing IT support in a professional setting
• Experience working with Microsoft Office Suite
• Experience providing identity management administration
• Experience working with a web-based ACD system