Solutions Engineer

Description

At Vitis Technologies, we believe that success lies in delivering unparalleled customer experience. We achieve this by recruiting and hiring the most talented, customer-focused individuals with technical expertise in the industry. A positive and enthusiastic attitude, coupled with a commitment to providing the best possible user experience, is essential. Vitis Technologies succeeds in this through our customer-first approach.

Vitis Technologies is seeking a Solutions Engineer to join our Technology Alignment Team. In this role, you’ll partner closely with our Client Success (Account Management) team to design and deliver technology solutions that align with our clients’ business goals. You will play a key role in shaping IT strategies by translating business needs into scalable, secure, and efficient technical solutions.

Major Goals And Responsibilities

The Solutions Engineer (SE) is a senior technical contributor responsible for scoping, solution design, and technology roadmap development for managed clients. The SE partners with Strategic Technical Account Managers (STAMs) to translate client business objectives into clearly scoped initiatives, prioritized technology roadmaps, and defensible Statements of Work, while protecting margin, reducing delivery risk, and enabling scalable growth.

This role is not reactive support. The Solutions Engineer’s primary value is delivered through forward-looking technical planning, whitespace identification, and subject-matter expertise within assigned technology stacks.

A Successful Solutions Engineer Consistently Delivers

• Clear, accurate, and scalable scopes of work
• Actionable client technology roadmaps that assist in driving revenue
• Reduced post-sale ambiguity and delivery escalations
• Recognized Subject Matter Expertise (SME) in assigned technology/industry stacks
• Leverage for the organization through internal initiatives
  
  

Requirements

Essential Activites Responsibilities:

Scoping & Solution Definition

• Owns the technical scoping of client initiatives and business needs from concept through SOW approval.
• Defines scope pricing, boundaries, assumptions and exclusions
• Ensures solutions are: Aligned within our product stack, technically sound, operationally and financially viable for our client.
• Attends client meetings and QBRs as needed to present technical sales solutions.
  
  

Client Whitespace & Technology Roadmapping

Actively Contributes To Client Technology Roadmaps And Identities

• Gaps
• Risks
• Optimization opportunities
• Strategic modernization initiatives
• Translates roadmap initiatives through conversations with the STAM and Client into well-defined SOWs
  
  

Subject Matter Expertise

• Serves as a recognized SME for assigned product and solution stacks
• Maintains deep technical knowledge aligned to
• Client environments
• Company standards
• Strategic vendor direction
• Acts as a consultative resource when SME knowledge is required across the team
  
  

Internal Initiatives & Organizational Leverage

Actively Contributes To Internal Initiatives, Including

• Service and solution standardization
• Scoping and pricing refinement
• Product stack evaluation and evolution
• Creation of repeatable patterns and templates
• Participates in training and enablement efforts to scale technical knowledge across teams
  
  

Success Attributes

• 4 year Information Technology related college degree or equivalent work experience in the areas of IT support/engineering
• High-degree of technical competency in the following areas:
• - WAN Architecture
• - Cloud-centric Solutions
• - Advanced Cyber Security Frameworks (e.g. NIST, ISO, SOC2, CMMC, etc.)
• - Advanced Networking Protocols
• - Microsoft Azure & Microsoft 365
• - Hosted Voice/Telephony
• - Business Continuity & Disaster Recovery Strategy
• - Hyperconverged Infrastructure
• Ability to work independently and within a team environment
• Strong problem-solving, negotiating, and skills
• Highly client focused with exceptional client service, inter-personal, written and verbal communication skills.
• -Thoroughness and high-attention to detail in documentation efforts will be key differentiators to success
• -Ability to prioritize and manage multiple active opportunities.
• Ability to work Monday through Friday, 8:00am to 5:00pm, with occasional after-hours commitments as needed.
• Candidates for this position must be authorized to work in the United States on a full-time basis for an employer without restriction.
  
  

Primary People Contacts

• Co-Workers – Primarily Solutions Architects, Managed Services Specialists, and Strategic Technical Account Managers
• Clients – C-suite, Managers and Employees across every business unit
• Manager – Technology Alignment Manager
• Vendors – All Applicable
  
  

Toughest Part Of The Job

• Acquiring & maintain high-level of technical expertise regarding emerging technology while also being client-facing/sales-oriented.
• Managing multiple active opportunities within both the existing client base and net new prospect base.
• Seeking technical advice from outside consultants or industries sources when necessary.
• Adapting skillsets to meet changing technologies – maintain openness to innovation.
• Making quick decisions that are in the best interests of the client and company.
• Setting client expectations to align with delivery of solution and providing expectation re-alignment when necessary throughout engagement.
• Demonstrating the value of our products and services to grow team revenue.
  
  

Compensation

• Base salary plus quarterly bonus based on individual & Prosource Technologies performance:
• Bonus based on completion/achievement of milestones set by Technology Alignment Team
• Bonus structure outlined in detail in Working Arrangement document