What are the responsibilities and job description for the Call Center Representative position at ProSolar Companies?
Interacts with customers via telephone, email and online chat to provide support and information on products or services
Respond to incoming calls and messages in a timely manner
Identify customer questions, complaints, concerns and overall needs and redirect to appropriate staff
Generate leads for sales team by screening callers and identifying potential sales opportunities
Meet or exceed call quotas and sales assist quotas, both personally and as a team
Follow all communication procedures, policies and guidelines during every customer interaction
Other duties as assigned
Requirements
Excellent verbal and written communication skills
Ability to multitask
Proficient computer skills
Ability to work in a fast paced environment
Working in a team environment
Benefits
- Paid Time Off
- ProSolar will contribute 50% of healthcare premiums for employee