What are the responsibilities and job description for the Administrative Support Specialist position at ProService Hawaii?
Who We Are
At ProService Hawaii, we empower businesses and employees across the islands. As Hawaii’s largest local HR partner, we provide innovative HR solutions in payroll, benefits, risk management, and more. With over 18 years as a Best Place to Work, we’re dedicated to fostering a purpose-driven, inclusive, and high-performing culture.
What You’ll Do
As an Administrative Support Specialist, you will be the first point of contact for callers, managing high volumes of inbound calls with professionalism and accuracy. You’ll play a critical role in ensuring every caller receives efficient and courteous service—reflecting our commitment to excellence.
WHY YOU’LL LOVE PROSERVICE
At ProService Hawaii, we’re not just about work—we’re about creating a community where people thrive. Here’s what makes us stand out:
At ProService Hawaii, we empower businesses and employees across the islands. As Hawaii’s largest local HR partner, we provide innovative HR solutions in payroll, benefits, risk management, and more. With over 18 years as a Best Place to Work, we’re dedicated to fostering a purpose-driven, inclusive, and high-performing culture.
What You’ll Do
As an Administrative Support Specialist, you will be the first point of contact for callers, managing high volumes of inbound calls with professionalism and accuracy. You’ll play a critical role in ensuring every caller receives efficient and courteous service—reflecting our commitment to excellence.
- Handle inbound calls with speed and precision: Route calls with 98% accuracy within 90 seconds while maintaining poise under pressure.
- Facilitate seamless message delivery: Log calls and relay messages with 98% documentation accuracy for internal teams.
- Manage voicemail systems proactively: Clear team voicemails by 10:00 AM daily and monitor throughout the day.
- Ensure caller satisfaction: Provide quality interactions that meet our internal and external service expectations.
- Maintain situational awareness: Stay informed of team availability, call queues, and escalation protocols to minimize delays.
- Demonstrated experience in a high-volume call center or PBX-style phone system.
- Proven ability to manage multiple calls while delivering courteous, empathetic service.
- Tech savvy in navigating different platforms and communication tools (e.g., Slack, Teams, CRM platforms).
- Strong oral communication and active listening skills to handle a wide range of caller needs.
- Composure under pressure, with the ability to de-escalate tense situations calmly and professionally.
WHY YOU’LL LOVE PROSERVICE
At ProService Hawaii, we’re not just about work—we’re about creating a community where people thrive. Here’s what makes us stand out:
- Purpose-Driven Culture: Integrity, collaboration, and continuous improvement are at our core. Join a team passionate about making a meaningful impact for our clients, community, and one another.
- Empowerment & Innovation: We encourage bold thinking, challenge the status quo, and empower you to take ownership of projects that drive real change.
- Growth Opportunities: With access to leadership development programs, mentorship, and clear career paths, you’ll have the tools and support to reach your full potential.
- Flexibility: We offer hybrid work options for Hawaii-based candidates and remote opportunities for mainland candidates willing to work in Hawaii Standard Time (HST), ensuring balance and connectivity no matter where you are.
- Competitive Pay & Benefits: We believe in recognizing and rewarding your hard work with competitive compensation, comprehensive benefits, and a commitment to your well-being. The pay range for this role is $18.00 - $22.00 per hour, depending on experience and qualifications.
Salary : $18 - $22
