What are the responsibilities and job description for the Customer Billing & Support Specialist position at ProSearch?
Customer Billing & Support Specialist
Location: Hybrid – Westbrook, Maine
Schedule: First 6 weeks onsite 3 days per week for training; after training, onsite 2 days per week
We’re seeking a detail-oriented Customer Billing & Support Specialist to join a growing customer support team. This role combines customer service, billing support, order processing, and data entry and is a great fit for someone who enjoys solving problems, working with customers, and ensuring billing information is accurate.
What You’ll Do
- Respond to customer questions regarding invoices, subscriptions, charges, and billing discrepancies
- Research and resolve more complex billing issues
- Process billing adjustments, credits, cancellations, and subscription changes
- Enter and process new customer contracts and orders
- Maintain accurate customer, billing, and subscription records
- Reconcile invoice discrepancies and partner with internal teams to resolve issues
- Track customer inquiries and follow through to resolution
- Perform data entry and reporting using Excel and other business systems
- Assist with process improvements, documentation, system testing, and special projects
What We’re Looking For
- Previous customer service, billing, order entry, accounts receivable, or administrative support experience
- Strong customer service and communication skills, including comfort discussing billing and payment-related issues
- Excellent attention to detail and accuracy
- Strong problem-solving and analytical skills
- Intermediate Excel skills, including familiarity with formulas and VLOOKUP/XLOOKUP
- Ability to learn and navigate multiple systems
- Strong organization and follow-through
- Ability to work independently while collaborating with a larger team
- Comfortable working in a changing, fast-paced environment
- SAP or similar order-entry/billing system experience is a plus, but not required
This is a great opportunity for someone with a customer service background who also enjoys the detail-oriented side of billing, data management, and problem solving.
Long term temporary (12 months); $25-27/hr.
Salary Disclaimer
The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. Compensation may also vary based on where a role is performed.
Equal Opportunity Statement
ProSearch is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to legally protected characteristics. All employment decisions are based on business needs, job requirements, and individual qualifications.
Salary : $25 - $27