Technical Project Manager

Requisition Number: 793134

Duration: 02/09/2026 – 06/30/2026

Schedule: Monday–Friday, 8 hours per day, 40 hours per week

Work Arrangement: Hybrid

Percentage Remote: Approximately 75% remote

Interview Type: In-person

Residency Requirements: Continental United States preferred

Visas Accepted: USC, GC, GC EAD, H1B

Work Location (Onsite as Required):

700 South Eisenhower Boulevard, Middletown, PA 17057

2850 Turnpike Industrial Drive, Middletown, PA 17057

Role Overview

Our client is seeking a senior Technical Project Manager to support enterprise-scale IT initiatives within a complex tolling and transportation environment. This role operates within the IT Project Management Office and is responsible for end-to-end delivery of highly integrated technology projects spanning software development, enterprise architecture, infrastructure, contact center platforms, and enterprise toolsets.

This is a hands-on delivery role requiring strong governance discipline, deep technical awareness, and proven experience leading tolling back office implementations through cutover, go-live, and post-production stabilization.

Primary Responsibilities

• Serve as a key member of the IT Project Management Office
• Plan, execute, and deliver complex IT projects across software development, infrastructure, enterprise architecture, and platform implementations
• Manage projects through the full PMBOK-aligned lifecycle including initiation, planning, execution, monitoring and control, and closeout
• Define scope, gather and refine requirements, and align business and technical objectives
• Develop and maintain detailed project schedules, roadmaps, RAID logs, communication plans, and quality frameworks
• Coordinate internal teams, contractors, system integrators, and vendors to deliver milestones and contractual commitments
• Produce and maintain project documentation including meeting minutes, status reports, business process plans, test artifacts, and change control documentation
• Identify, analyze, and manage risks, issues, and dependencies across interconnected technical and business environments
• Lead governance forums, steering committees, and stakeholder working sessions
• Oversee implementation and integration of contact center solutions, telephony and IVR systems, middleware, payment platforms, PCI-compliant workflows, and third-party interfaces
• Collaborate with infrastructure and security teams to ensure compliance with IT security standards, architectural roadmaps, and regulatory requirements
• Plan and coordinate go-live and cutover activities including readiness assessments, deployment execution, stabilization, and operational handoff
• Support QA, testing, UAT, onboarding, offboarding, and operational readiness activities
• Fully document all deliverables including technical and functional designs, diagrams, test plans, impact analyses, lessons learned, and best practices using client-provided templates
• Build and maintain strong working relationships with business owners, sponsors, vendors, and technical teams
• Lead and participate in enterprise system project team activities
• Work independently while managing multiple priorities
• Adhere to all published client standards, policies, procedures, and IT governance requirements
  
  

Required Qualifications

• Minimum 7 years of experience delivering IT projects of varying size and complexity
• Minimum 5 years of hands-on experience planning and executing a tolling Back Office system, including cutover and go-live activities
• Strong mastery of PMBOK project management standards
• Expert proficiency managing scope, schedule, quality, communication, resources, vendors, change, and integration
• Hands-on delivery experience using Agile frameworks including SCRUM and SAFe
• Working knowledge of ITIL and ITSM processes including incident, problem, change, release, and configuration management
• Experience implementing contact center platforms, telephony solutions, payment systems, and middleware or integration technologies
• Familiarity with enterprise architecture principles, governance models, and ecosystem impact analysis
• Understanding of IT infrastructure components, security fundamentals, and PCI compliance requirements
• Proven ability to lead cross-functional teams, manage conflict, and drive alignment
• Strong vendor management experience including oversight of system integrators and solution providers
• Experience developing and validating test scripts, supporting QA cycles, and overseeing UAT
• Strong written and verbal communication skills, including executive-level reporting
• Demonstrated ability to document technical and business processes, workflows, and operational playbooks
  
  

Education

• Bachelor's degree in Information Technology, Information Systems, Business Management, or a related field
  
  

Onsite And Engagement Requirements

• Work is remote by default with required onsite presence approximately one week per month in Middletown, PA
• Mandatory onsite orientation for equipment pickup and onboarding
• In-person interviews and stakeholder work sessions will be conducted onsite
• Post go-live onsite support may be required, including one to two week onsite rotations during the six months following system launch
• Resource must be able to report onsite within three hours if required for emergency situations
• Onsite work will occur at one of the two Middletown, PA locations listed above
• Vendor resources must comply with all client IT standards and virtual work guidelines, including camera usage and professional appearance during meetings