Senior Loan Operations Analyst

Department: Operations and Client Support

Contract Type: Right to Hire

PA Residency Required: Yes

Work Location: Hybrid. Minimum 1 day per week on site. Must be flexible to report up to 5 days per week if required.

Hours: 8:00 AM to 5:00 PM

On Call: 24x7x365 as needed. Must carry a phone and respond within required timeframes. Home internet required.

Job Purpose And Summary

The Senior Loan Operations Analyst leads and oversees the full business rules engine configuration process. This role translates complex business requirements into accurate, efficient rule designs and ensures configurations support strategic objectives across products and clients.

The analyst serves as a key liaison between business partners, operations, and technical teams. Responsibilities include conducting impact analysis, resolving configuration issues, ensuring governance and quality standards, driving continuous process improvement, and mentoring analysts to improve overall delivery. Strong analytical thinking, communication ability, and ownership of end-to-end delivery are essential.

Key Responsibilities

• Analyze and capture client needs by interviewing customers, probing for detail, and identifying true root requirements.
• Interact with clients to determine present and future needs and provide updates on solution progress.
• Manage new business initiatives including data mapping and understanding loan data received from external servicers.
• Lead or facilitate internal and external discussions on the technical elements required to convert new business onto the servicing platform.
• Review promissory notes, servicing guidelines, and amendments; provide unified feedback on system impacts.
• Serve as subject matter expert for configuring, maintaining, and quality assuring proprietary system tables.
• Recommend process improvements or enhancements for meeting client requests or deadlines.
• Participate in high-level discussions with external and internal stakeholders; gather statistics on client issues and coordinate reporting.
• Develop client communications relating to configuration or system issues and resolutions.
• Collaborate on escalated issues and ensure timely communication and resolution.
• Oversee configuration-related client projects and ensure accuracy across rule logic and system interactions.
• Utilize Agile values and practices to plan, manage, and deliver solutions.
• Conduct advanced research and analysis of client concerns and route issues to appropriate internal teams.
• Create and maintain analytics for configuration-related issue tracking and resolution.
• Conduct risk assessments.
• Document process practices, improvements, workflows, and procedures.
• Provide process and technical expertise, including SQL and advanced query tools.
• Create and execute complex queries to identify discrepancies, debug logic, and validate system outcomes.
• Identify and resolve root causes for production errors.
• Recommend workarounds or system changes and communicate impacts to internal and external users.
• Identify opportunities for system and process improvements and proactively recommend enhancements.
  
  

Required Education And Experience

• Ability to analyze data structures, file layouts, and schemas.
• Experience identifying data inconsistencies, gaps, and conversion logic.
• Understanding of downstream impacts when mapping or rule changes occur.
• Ability to validate mapping logic through testing.
• Ability to translate business requirements into logical rule designs.
• Understanding of decision tables and decision trees.
• Experience configuring and maintaining a business rules engine.
• Proficiency in SQL for validating rule outcomes, debugging issues, and analyzing data.
• Ability to create complex queries including joins and unions.
• Strong familiarity with relational database concepts and normalization.
• Ability to develop test scenarios and rule-based test cases.
• Strong debugging and root cause analysis skills.
• Ability to identify missing or conflicting requirements.
• Ability to break complex requirements into logical, testable components.
• Understanding of risks, dependencies, and unintended consequences.
• Proficiency with SQL tools, Confluence, JIRA, SharePoint, and Visio.
• Strong Excel skills including pivot tables, lookups, and logic functions.
• Strong verbal and written communication skills for translating technical details to non-technical stakeholders.
• High attention to detail and accuracy.
• Ability to manage multiple simultaneous requests in a fast-paced environment.
• Adaptability to evolving requirements and system changes.
• Strong leadership and interpersonal skills.
• Strong organizational and time management ability with a proven record of leading teams to on-time delivery.
• Proven research, analytical, and problem-solving skills.
• Ability to challenge the status quo and recommend improvements.
• Ability to delegate tasks and decisions effectively.
• Demonstrated active listening skills and attention to detail.
• Proven experience meeting deadlines and managing deliverables.
• Intermediate Excel mastery.
• Experience compiling and analyzing data of moderate complexity.
• Project management experience.
  
  

Interview Requirements

The client mandates the following practices:

Environment Requirements

• Candidate must interview from a private, secure room.
• Candidate must perform a full 360-degree room scan at the beginning and upon request.
• If another person is suspected to be present, the interview will be ended.
  
  

AI Prohibition

• No AI tools, chatbots, transcription tools, or automated assistance may be used during the interview.
• Any suspicion of AI use requires immediate termination of the interview.