What are the responsibilities and job description for the Returns Specialist position at Propper International?
For more than 40 years, making tactical gear with a purpose has been our way of life. Gear that works right, right when it's supposed to, with nothing you don't need - but more than you ever thought you would. All defined by precision, durability, comfort and style. We don't just make the best gear out there. We make it right - right to the core!
We are currently recruiting for candidates to fill a Returns Specialist position.
JOIN OUR TEAM!
At Propper International, we're always looking for people who take pride in their work and want to be part of something meaningful. Even if you haven't seen our name, you've likely seen our products. Since 1967, we've manufactured over 120 million garments for the U.S. military, law enforcement, and public safety professionals.
We're not just a retail brand-we think and operate like a contract manufacturer. For us, it's all about quality, function, and value.
Make it Work. Make it Last. Make it Real. Or Don't Make it at All.
If that resonates with you, we invite you to apply for our Returns Specialist position and be part of a team that delivers on its promises.
Job Overview
The Returns Specialist plays a critical role in ensuring a positive customer experience by managing all aspects of product returns. From inspecting returned goods to processing refunds and coordinating replacements, this position helps keep our operations smooth and our customers satisfied. You'll work closely with the customer care and warehouse teams while helping drive continuous improvements in the returns process.
Key Responsibilities
Propper International operates in several U.S. and Puerto Rico locations. This position is based in Dickson, TN, home to our main distribution center.
Ready to make an impact in a company with a legacy of excellence?
Apply today and be part of the Propper team.
Propper International is an equal opportunity employer.
We are currently recruiting for candidates to fill a Returns Specialist position.
JOIN OUR TEAM!
At Propper International, we're always looking for people who take pride in their work and want to be part of something meaningful. Even if you haven't seen our name, you've likely seen our products. Since 1967, we've manufactured over 120 million garments for the U.S. military, law enforcement, and public safety professionals.
We're not just a retail brand-we think and operate like a contract manufacturer. For us, it's all about quality, function, and value.
Make it Work. Make it Last. Make it Real. Or Don't Make it at All.
If that resonates with you, we invite you to apply for our Returns Specialist position and be part of a team that delivers on its promises.
Job Overview
The Returns Specialist plays a critical role in ensuring a positive customer experience by managing all aspects of product returns. From inspecting returned goods to processing refunds and coordinating replacements, this position helps keep our operations smooth and our customers satisfied. You'll work closely with the customer care and warehouse teams while helping drive continuous improvements in the returns process.
Key Responsibilities
- Process returned items and ensure accurate documentation.
- Evaluate product condition and eligibility for refund, replacement, or disposal.
- Issue refunds or coordinate replacement shipments per company policy.
- Collaborate with customer care to resolve return-related concerns.
- Maintain detailed return records and analyze trends for process improvement.
- Manage disposition of returned goods (repair, restock, or scrap).
- Update inventory systems to reflect return transactions.
- High school diploma or GED required.
- Previous experience in returns processing, inventory control, or customer service preferred.
- Strong attention to detail and problem-solving skills.
- Ability to work independently and handle multiple tasks.
- Proficiency in Microsoft Office; experience with returns/inventory software a plus.
- Effective written and verbal communication skills.
- Ability to lift and move returned items (up to 50 lbs.).
- Stand for extended periods during return inspections and processing.
- Perform repetitive tasks including item checks and data entry.
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Employee discount program
- A strong team environment and opportunity for career growth
Propper International operates in several U.S. and Puerto Rico locations. This position is based in Dickson, TN, home to our main distribution center.
Ready to make an impact in a company with a legacy of excellence?
Apply today and be part of the Propper team.
Propper International is an equal opportunity employer.