What are the responsibilities and job description for the Support Technician I position at Propio?
Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you.
We are looking for a highly motivated and skilled Support Technician I to join our dynamic and fast-paced IT team. The successful candidate will be responsible for providing technical support to our external customers, ensuring that incidents and requests are resolved in a timely and efficient manner. This role is located in our Overland Park, KS office.
Responsibilities:
- Troubleshoot hardware and software issue, ensuring timely resolution
- Provide technical support to customers via phone, tickets, and email
- Document and track issues using our ticketing system, and escalating when necessary
- Assist in configuring and troubleshooting computer systems and applications
- Maintain accurate user accounts and permissions
- Collaborate with other members of the IT team to ensure that customers receive the highest level of service
Qualifications:
- 1 years of experience in IT support, with a focus on external customer support
- Strong customer service skills
- High school diploma or equivalent OR Associate/Bachelors degree in IT or a related field preferred
- Familiarity with IT Service Management ticketing systems
- Experience with Azure M365 and AWS preferred but not required
- Basic understanding of computer systems, networks, and software applications
- Strong problem-solving skills and ability to troubleshoot and think logically
- Experience with Microsoft Windows and Office, as well as experience with desktop hardware
- Ability to work independently and as part of a team, an eagerness to learn and adapt in a fast-paced environment