Localization Solutions Architect

Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you.

The Localization Solutions Architect will own client-facing solution design and implementations, and act as the clients’ main point of contact during onboarding and implementation phases. The Solutions Architect will serve as a strategic advisor and subject matter expert on Enterprise translation workflows, localization automation, and solution support. This candidate will own and increase client adoption of Propio localization solutions.

Responsibilities:

• Work with client’s team to gather and analyze requirements and understand current and future plans
• Create project plans containing the solution and implementation details, timelines, budget, and risk analysis
• Work closely with sales, clients, product management, and the AI & Data organization to ensure solutions are aligned with market needs and client feedback.
• Team up with products and development teams on designing and developing new products that meet clients and market needs.
• Lead solution design for complex or enterprise-grade implementations, ensuring client onboarding is smooth, scalable, and aligned with strategic goals.
• Prepare and conduct client and internal training to ensure adoption and client satisfaction.
• Manage client expectations and align on solution success criteria, and ROI.
• Create and update solutions’ documentation used by sales, clients, and support team.
• Drive the successful implementation of translation solutions, including project configuration, systems integration, and performance validation.
• Support the sales team as a solutions expert and sales engineer, participating in discovery, demos, RFPs, and technical validation.
• Collaborate closely with operations, account management, and support to align on joint workflows and ensure long-term client success.
• Meet established KPIs and success metrics for solution design, implementation, adoption, and client satisfaction.
• Complete all other tasks relevant for this role and assigned by the manager/supervisor

Qualifications:

• Minimum Bachelor’s degree or higher, preferably technology related
• Minimum of 3 years of experience in a client-facing role
• Excellent written and verbal English communication skills
• Project management and solution design experience
• Effective time management, problem solving and analytical skills
• Team player
• Good understanding of Content Management, Content Management Systems, and Data Management
• Good knowledge of Language Technology including CAT Tools, Translation Environments, Translation Portals, Localization Tools,
• Machine Translation, Post-Editing and Terminology and Translation Memory Tools
• Foreign language is a plus