What are the responsibilities and job description for the Junior Salesforce Administrator position at Propio?
Description
Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you.
The Junior Salesforce Administrator supports the Salesforce Administrator in managing and maintaining our Salesforce platform & the systems in which we integrate with it. This role involves assisting with user support, basic configuration tasks, data management, and contributing to ongoing improvements and optimizations within Salesforce. This role requires a proactive approach, a strong understanding of SQL and JSON, and the ability to troubleshoot effectively under pressure.
Responsibilities
- Assist with basic configuration tasks within Salesforce, such as creating fields, page layouts, and workflows under the guidance of the Salesforce Administrator
- Help maintain user profiles, permission sets, and security settings
- Investigate potential production issues, leveraging technical knowledge and research skills to provide timely and accurate solutions
- Support data integrity efforts by performing data entry, data cleansing, and data migration tasks as directed
- Assist in maintaining data quality standards and ensuring compliance with data governance policies
- Work closely with the client services and development teams to share insights, improve service delivery, and implement client feedback into future tech releases
- Document processes, procedures, and configurations within Salesforce
- Assist in developing training materials and conducting basic training sessions for users
Requirements
- Bachelor's Degree in Computer Science, Information Technology, Business, or other relevant field, or sufficient experience in related field
- Familiarity with Salesforce
- Strong knowledge of SQL and JSON; Familiarity with other programming languages and technologies is a plus
- Strong analytical and problem-solving skills, with the ability to think on your feet and resolve issues efficiently
- A customer-first approach, with a commitment to providing exceptional service and support